Solutions Architect

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At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Overview

The International Command Centre Software presales team is responsible for defining, designing and demonstrating software solutions based upon our public safety portfolio in all territories excluding North America. The team also demonstrates Motorola Solutions’ wider portfolio, including body worn and in car video solutions, fixed video and land mobile radios. The team provides specialist support to our regional sales teams concerning both our portfolio and the customer’s domain. To do so, the team possesses detailed knowledge of our portfolio as well as deep knowledge of the customer’s domain. This includes not only technical expertise but also knowledge of how our customers expect such solutions to be deployed and managed in service.

Responsibilities

• Lead Solution Design: Act as the primary technical architect for public safety clients, designing comprehensive solutions by integrating our applications with their existing infrastructure and business processes.
• Consultative Selling: Employ a consultative approach to understand customer challenges deeply. You will lead technical presentations, demonstrations, and workshops to show how our solutions can meet their strategic objectives.
• Technical Validation: Analyze customer environments, including their IT infrastructure, IP networks, and software systems, to ensure the viability and success of the proposed solution.
• Cross-Functional Collaboration: Serve as the technical hub, coordinating with internal sales teams, product managers, engineers, and external partners to build a cohesive and supportable solution.
• Oversee Transition Planning: Leverage your expertise to develop and articulate clear transition and implementation plans, giving customers confidence in their journey to bring new solutions into service.
• Be the Subject Matter Expert: Maintain and grow your expertise in public safety technologies and control room operations, acting as a trusted advisor to both customers and internal teams.

Basic Requirements

• Location: Must reside in or be willing to relocate to Santiago, Chile or São Paulo, Brazil.
• Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Language Proficiency: Full professional fluency in both spoken and written Portuguese and English.

Preferred Qualifications

• Post-Sales Experience: Direct experience with post-sales systems integration, transition planning, and project execution.
• Regional Experience: Experience working with public safety agencies across multiple countries in Latin America.
• Experience: 5+ years of experience in a technical pre-sales role (e.g., Sales Engineer, Solutions Architect, or Technical Consultant) supplying complex solutions to public safety agencies.
• Domain Expertise: Proven expertise in at least three of the following public safety domains:

• Emergency Call Handling & Next-Generation Telephony (e.g., NG9-1-1, i3)
• Computer-Aided Dispatch (CAD) systems
• Geographic Information Systems (GIS) and Location-Based Services
• Control Room/Command Center operations and business processes

Technical Skills

• Strong working knowledge of modern IT infrastructure, virtualization, and IP networking.
• Solid understanding of software integration patterns and technologies (e.g., REST APIs, Web Services, Enterprise Service Buses (ESB)).
• Communication Skills: Exceptional presentation, negotiation, and listening skills, with a proven ability to document and explain complex technical concepts to a diverse audience.

Seniorities

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Engineering

Industries

• Telecommunications, Public Safety, and Software Development

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