Contract Support Professional

4 semanas atrás

Rio de Janeiro, Brasil TIM SA Tempo inteiro

**Id da vaga**:22278**Cargo**:Contract Support Professional - Analista**Diretoria**:Chief Revenue Officer**Breakdown**:Corporate Solutions**UO**:Contract Management II**Regional**: TIM SA RJ, ES e MG**Estado**:RIO DE JANEIRO**Cidade**:RIO DE JANEIRO**Descrição do perfil**- Responsável por garantir as frentes de cuidado com documentações e assistir os clientes com as demandas de administrador de contratos_.**Principais atividades**- Analisar Propostas, Editais, Seguro Garantia, Ofícios;- Analisar documentações (contrato social, procurações, conferência de assinatura de contratos e outros);- Garantir a atualização do cadastro junto ao Executivo de Contas (documentos);- Atualizar ferramenta de armazenamento documentos;- Realizar fechamento da venda após conferência do projeto comercial assinado pelo cliente;- Realizar contato com o cliente para confirmar os serviços contratados (kick-off);- Liberar Faturamento;- Acompanhar emissão das 1as faturas e tirar as dúvidas dos clientes, evitando contestação na linha de frente;- Tratar chamados de pós-ativação (ex: alteração de titularidade, planta comercial, mudança de endereço, contestação de faturas, cadastro de serviço de voz, criação de contrato SAP etc);- Negociar Inadimplência através de contato direto com o cliente;- Garantir a emissão do faturamento dos serviços contratados através de relatórios de CDRs represados, Ativados e Não faturados, Ativação Técnica x Ativação Comercial;- Interface com todas as áreas da empresa para tratar questões referentes aos contratos/propostas assinadas com intuito de garantir o cumprimento das condições comerciais;- Controle de solicitação e emissão de faturamento de serviços IOT.**Experiência Profissional**- Experiência com atendimento ao cliente;- Experiência com serviço de Telecom;- Desejável experiência com cobrança de dívidas.- Formação superior em andamento: Administração, Letras, Direito, Ciências Contábeis ou áreas semelhantes.

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