Sr. Manager, Customer Success Account Management
Há 4 dias
Sr. Manager, Customer Success Account ManagementDocusign brings agreements to life. Over 1.5 million customers in more than 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data trapped inside documents and integrates it with business systems of record, enabling faster, more accurate decision‑making. What you’ll doChampion a data‑driven culture that enables transparency, prioritization, and early risk identification. Lead, coach, and develop a high‑performing Enterprise Customer Success team, fostering accountability, clarity, and collaboration. Establish operational frameworks and success metrics to drive governance and consistency across accounts. Build scalable engagement models that ensure predictability and alignment between customer outcomes and company goals. Own Enterprise retention, GRR, and NRR targets for Brazil, ensuring performance through disciplined execution and proactive risk management. Partner with Sales, RevOps, Partners and Product teams to identify growth opportunities and improve customer lifecycle efficiency. Support strategic negotiations and customer escalations, balancing customer trust with business results. Ensure forecast accuracy, CRM hygiene, and portfolio visibility across the team. Leverage Gainsight, Gong, and Salesforce for customer insights, performance tracking, and decision‑making. Define and monitor key health indicators to predict outcomes and guide strategic actions. Drive continuous improvement through process optimization, feedback loops, and cross‑functional collaboration. Act as the operational connector between Enterprise teams in Brazil and regional/global leadership. Translate global strategies into local execution plans, ensuring scalability and consistency. Represent Customer Success in strategic planning forums, advocating for customer needs and regional insights. QualificationsBasic 8+ years of experience in Customer Success, Account Management, or Renewals within SaaS or enterprise technology companies. 3+ years of experience managing high‑performing teams. Fluent in English and Spanish. Preferred Proven track record in driving retention, expansion, and customer value across large portfolios. Strong analytical mindset and ability to translate data into operational strategy. Experience with Gainsight, Gong, and Salesforce to drive insights and execution. Deep understanding of SaaS business metrics (GRR, NRR, ARR, adoption). Strong stakeholder management and communication skills, including C‑level engagement. Demonstrated success implementing scalable processes and governance models. High adaptability, prioritization, and ownership in dynamic environments. Benefits & CompensationRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Docusign reserves the right to change a position’s job designation depending on business needs and local law. Life at Docusign: We are committed to building trust and making the world more agreeable. We value diversity, inclusion, and equal opportunity. If you need a reasonable accommodation during the application process, contact #J-18808-Ljbffr
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Sr. Manager, Customer Success Account Management
1 semana atrás
São Paulo, Brasil Docusign Tempo inteiroSr. Manager, Customer Success Account Management Docusign brings agreements to life. Over 1.5 million customers in more than 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data trapped inside documents and integrates...
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Sr. Manager, Customer Success Account Management
1 semana atrás
São Paulo, Brasil DocuSign, Inc. Tempo inteiroCompany Overview DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, DocuSign unleashes business-critical data that is trapped inside of documents. Until now,...
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São Paulo, Brasil DocuSign, Inc. Tempo inteiroCompany OverviewDocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, DocuSign unleashes business-critical data that is trapped inside of documents. Until now,...
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Sr. Manager, Customer Success Account Management
2 semanas atrás
São Paulo, São Paulo, Brasil Docusign Tempo inteiro R$120.000 - R$240.000 por anoCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
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São Paulo, São Paulo, Brasil Docusign Tempo inteiro R$120.000 - R$150.000 por anoCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
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Customer Success Account Manager
4 semanas atrás
São Paulo, Brasil Unspecified Tempo inteiroCompany Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until...
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Customer Success Account Manager
Há 12 horas
São Paulo, Brasil Docusign Tempo inteiroCompany Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
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Customer Success Account Manager
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Sao Paulo, Brasil Microsoft Tempo inteiroMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...
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Senior Customer Success Manager
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São Paulo, Brasil Veracode Tempo inteiroLooking for an innovative high-growth multi-award-winning company in one of the hottest segments of the security market Look no further than Veracode! Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine the Veracode platform is trusted by...
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Sr. Customer Success Manager
1 semana atrás
Sao Paulo, Brasil DocuSign Tempo inteiro**Sr. Customer Success Manager** Customer Success | Sao Paulo, Brazil **Our agreement with employees** DocuSign is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign,...
