Sr. Manager, Customer Success Account Management
1 semana atrás
Sr. Manager, Customer Success Account ManagementDocusign brings agreements to life. Over 1.5 million customers in more than 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data trapped inside documents and integrates it with business systems of record, enabling faster, more accurate decision‑making. What you’ll doChampion a data‑driven culture that enables transparency, prioritization, and early risk identification. Lead, coach, and develop a high‑performing Enterprise Customer Success team, fostering accountability, clarity, and collaboration. Establish operational frameworks and success metrics to drive governance and consistency across accounts. Build scalable engagement models that ensure predictability and alignment between customer outcomes and company goals. Own Enterprise retention, GRR, and NRR targets for Brazil, ensuring performance through disciplined execution and proactive risk management. Partner with Sales, RevOps, Partners and Product teams to identify growth opportunities and improve customer lifecycle efficiency. Support strategic negotiations and customer escalations, balancing customer trust with business results. Ensure forecast accuracy, CRM hygiene, and portfolio visibility across the team. Leverage Gainsight, Gong, and Salesforce for customer insights, performance tracking, and decision‑making. Define and monitor key health indicators to predict outcomes and guide strategic actions. Drive continuous improvement through process optimization, feedback loops, and cross‑functional collaboration. Act as the operational connector between Enterprise teams in Brazil and regional/global leadership. Translate global strategies into local execution plans, ensuring scalability and consistency. Represent Customer Success in strategic planning forums, advocating for customer needs and regional insights. QualificationsBasic 8+ years of experience in Customer Success, Account Management, or Renewals within SaaS or enterprise technology companies. 3+ years of experience managing high‑performing teams. Fluent in English and Spanish. Preferred Proven track record in driving retention, expansion, and customer value across large portfolios. Strong analytical mindset and ability to translate data into operational strategy. Experience with Gainsight, Gong, and Salesforce to drive insights and execution. Deep understanding of SaaS business metrics (GRR, NRR, ARR, adoption). Strong stakeholder management and communication skills, including C‑level engagement. Demonstrated success implementing scalable processes and governance models. High adaptability, prioritization, and ownership in dynamic environments. Benefits & CompensationRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Docusign reserves the right to change a position’s job designation depending on business needs and local law. Life at Docusign: We are committed to building trust and making the world more agreeable. We value diversity, inclusion, and equal opportunity. If you need a reasonable accommodation during the application process, contact #J-18808-Ljbffr
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Sr. Manager, Customer Success Account Management
1 semana atrás
São Paulo, Brasil DocuSign, Inc. Tempo inteiroCompany OverviewDocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, DocuSign unleashes business-critical data that is trapped inside of documents. Until now,...
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Sr. Manager, Customer Success Account Management
1 dia atrás
São Paulo, São Paulo, Brasil Docusign Tempo inteiro R$120.000 - R$240.000 por anoCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
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Customer Success Account Manager
Há 3 dias
São Paulo, Brasil Docusign Tempo inteiroCompany Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
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Strategic Customer Success Account Manager
1 semana atrás
São Paulo, Brasil Docusign Tempo inteiroStrategic Customer Success Account Manager Join to apply for the Strategic Customer Success Account Manager role at Docusign . Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives....
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Customer Success Account Manager
Há 5 dias
Sao Paulo, Brasil Microsoft Tempo inteiroMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...
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Sr. Customer Success Manager
Há 3 dias
Sao Paulo, Brasil DocuSign Tempo inteiro**Sr. Customer Success Manager** Customer Success | Sao Paulo, Brazil **Our agreement with employees** DocuSign is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign,...
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Customer Success Manager
2 semanas atrás
São Paulo, Brasil FastMarkets Ltd Tempo inteiroCustomer Success Manager - Strategic Accounts (Tier 3) Full-time Department: Commercial Employment Type: Permanent Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, offering price data, news, analytics, and events across agriculture, forest products, metals, mining, and new-generation energy...
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Associate Customer Success Manager
3 semanas atrás
São Paulo, Brasil TransPerfect Tempo inteiroOverview The Associate Customer Success Manager is responsible for small to mid-size global accounts or supports a Customer Success Manager on a larger account. Their goal is ensuring customer satisfaction and growing the account profitability as well as meeting revenue objectives. The Associate Customer Success Manager will receive support from the Global...
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Customer Success Account Mgmt
1 semana atrás
Sao Paulo, Brasil Microsoft Tempo inteiroMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
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Strategic Customer Success Account Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Docusign Tempo inteiro R$80.000 - R$150.000 por anoCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
