Telesales Specialist, RSG * Work from home

About the Position

Reporting to a Supervisor, RSG Telesales, the Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers. The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer.

• Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
• Act as consultant to uncover customer training and Red Cross retail product needs
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
• Handle credit card transactions and place training and retail product orders through Sales systems
• Accurately document and update all cases with required call information in Salesforce
• Upsell Red Cross Store retail products that complement class enrollment
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines
• Answer customer questions and address concerns about classes or products
• Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year.

Education: High school diploma/GED certificate - higher education a plus.

Experience:

• Minimum of 1 year of sales experience within a Call Center (does not have to be B2C)
• Ability to effectively multi-task across multi-system platforms
• Strong Influence and negotiation skills are a plus

Skills and Abilities:

• Proven consumer sales skills; product sales experience a plus
• Ability to quickly assess customer needs or issues and examine relevant information for a solution
• Work requires professional written and verbal communication and interpersonal skills.
• Intermediate computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications.
• Attention to detail
• Good organizational skills and work habits (Reliable and punctual)
• Skilled in time management and multi-tasking
• Ability to work in fast-paced and changing environment
• Strong sales and people skills (good listener and empathetic).
• Customer service, sales and/or influencing others

The Telesales Specialist, RSG role offers a competitive hourly wage complemented by a commission-based incentive plan. Specialists are eligible to earn monthly commissions upon completion of assessed training period. Compensation is awarded at dollar $1 for all Net Training and Shipped Retail Revenue. Additional compensation, such as bonus kickers may become eligible during stated performance periods.

Pay Information: The target hourly rate is $16.15/hr. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location and experience.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Apply now Joining our team will provide you with the opportunity to make your career a force for good

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit the redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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