Automation & Self-Service Specialist

Há 5 dias


São Paulo, Brasil Superbet Group Tempo inteiro
Join to apply for the Automation & Self-Service Specialist role at SuperbetIt’s an exciting time to join Superbet, as we expand into new markets, develop new technologies, and work towards our goal of exciting the world. We are looking for a new team member to help bring to life various initiatives that enhance our business growth.Job SummarySuperbet seeks an innovative Automation & Self-Service Specialist to lead the development and optimization of customer service automation tools and self-service solutions. This role will focus on improving customer interaction efficiency through chatbots, self-help portals, and automated workflows. The ideal candidate will be passionate about technology, experienced with automation tools, and eager to enhance customer experience.QualificationsExperience with chatbot platforms (e.G., Zendesk Bot, Ultimate AI) and workflow automation tools.Familiarity with automation technologies (e.G., UiPath, Automation Anywhere, Zapier).Knowledge of scripting or low-code platforms and systems integrations is a plus.Proven experience in process improvement, automation, or related fields.Background in customer service operations, especially in tech or iGaming industries, is advantageous.Strong analytical, problem-solving, and communication skills.Excellent English proficiency.Proactive, customer-centric mindset, passionate about leveraging technology for better customer experiences.ResponsibilitiesIdentify and analyze opportunities for process improvements focusing on automation and efficiency.Design, implement, and optimize chatbot workflows and automated customer service tools.Evaluate processes for automation feasibility and cost-effectiveness.Develop chatbot integrations and RPA solutions aligned with customer needs.Create and maintain self-service portals for customers.Document process improvements, workflows, and performance metrics.Collaborate with cross-functional teams to align automation goals and ensure content accuracy.Train and support customer service teams on automation tools.Monitor and optimize existing automated solutions for effectiveness and scalability.About Superbet GroupSuperbet is a global tech and entertainment company delivering sports betting and gaming experiences since 2008. Operating in over 12 countries, we focus on innovation, responsible technology, and supporting iconic sports clubs and athletes. Our growth is driven by strategic investments and expanding across Europe and Latin America.Recognition & StandardsSupported by Blackstone Inc. and HPS Investment Partners, Superbet emphasizes compliance and best practices, being part of IBIA and EGBA.Additional InformationSeniority level:
Entry levelEmployment type:
Full-timeJob function:
Engineering and Information TechnologyIndustry:
Entertainment Providers#J-18808-Ljbffr

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