Service Desk Engineer
Há 6 dias
Sycomp is a global IT services and logistics provider with expertise in cloud, data center, endpoint management and security solutions. We are looking for a motivated and skilled Service Desk Engineer to join our dynamic team. Fluency in English is required, and knowledge of an additional language is a plus. This role suits a proactive professional with experience in Managed Service Providers (MSPs) and strong proficiency in tools such as Salesforce, Slack, and Office 365. An ITIL certification is advantageous. Key Responsibilities Provide first- and second-line support via email and remote tools. Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications. Log, track, and manage incidents and service requests across various platforms. Deliver a professional, customer-focused experience during all interactions. Translate technical issues into clear, user-friendly language. Escalate unresolved issues appropriately and ensure timely follow‑up. Adhere to ITIL‑aligned processes for incident, problem, and change management. Monitor and meet SLA requirements for all client requests. Identify opportunities to enhance service delivery and client satisfaction. Work closely with internal teams and vendors to resolve complex issues. Maintain accurate documentation of incidents, changes, and resolutions. Create and update knowledge base articles for recurring issues. Tools & Technology Use and support applications such as Office 365, Salesforce, and Slack. Administer user accounts, permissions, and configurations. Stay current with emerging technologies and best practices. Qualifications & Skills Fluency in English and Spanish (written and verbal). 2+ years of experience in an MSP environment. Hands‑on experience with Salesforce or similar ticketing platforms. Strong troubleshooting and problem‑solving capabilities. Excellent interpersonal and communication skills. Core Competencies Technical troubleshooting Customer service orientation Communication & documentation Time management Problem‑solving Process discipline Collaboration Attention to detail Seniority level Entry level Employment type Full‑time Job function Information Technology Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic. Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department. #J-18808-Ljbffr
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Service Desk Engineer
Há 4 dias
Parnamirim, Brasil Sycomp Tempo inteiroSycomp is a global IT services and logistics provider with expertise in cloud, data center, endpoint management and security solutions.We are looking for a motivated and skilled Service Desk Engineer to join our dynamic team.Fluency in English is required, and knowledge of an additional language is a plus.This role suits a proactive professional with...
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