Principal Technical Consultant – ServiceNow Technology and Core Business Workflows

Há 2 dias


São Paulo, Brasil ServiceNow Tempo inteiro

Principal Technical Consultant – ServiceNow Technology and Core Business Workflows We are seeking a highly experienced Principal Technical Consultant in ServiceNow with a proven track record of delivering large scale enterprise implementations across Technology Workflows such as ITSM, ITOM, ITAM, SPM, Risk, SecOps and Core Business Workflows including HRSD, S2P, Workplace Service Delivery, Legal and others. What you get to do in this role: Lead the configuration, design and implementation of multiple ServiceNow modules with hands-on technical expertise Drive large-scale integrations with high data volumes, ensuring performance, security and maintainability Apply best practices in platform governance, performance optimization and maintenance including upgrades and patching cycles Act as a trusted advisor on adoption strategies, process improvements and alignment with ServiceNow leading practices Lead workshops, define current and future state processes and ensure solutions achieve business outcomes Oversee and validate development work from partners or customer teams, ensuring quality and adherence to technical standards Collaborate across functions including BPCs, architects, project managers and business consultants to deliver high value outcomes Mentor and coach junior consultants and contribute to organizational knowledge and leading practices Drive strategic conversations with senior client stakeholders and serve as a thought leader in the industry To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving Advanced English and Spanish Fifteen years of progressive experience in professional services or equivalent technical and consulting experience Proven hands-on experience in ServiceNow implementations across Technology and Core Business Workflows Advanced development skills in ServiceNow Experience with Flow Designer, Playbooks, Knowledge Management, Service Portal, Employee Center and platform automation Strong experience with large data volume integrations using ServiceNow native and custom approaches Solid knowledge of platform performance, governance, maintenance best practices and technical architecture Deep expertise in at least three ServiceNow modules Demonstrated experience driving adoption, client engagement and strategic roadmaps Experience evaluating and leveraging AI-powered workflows and automation for business outcomes Key Competencies and Soft Skills Excellent written and verbal communication and executive presence Ability to manage complex client relationships and influence senior stakeholders Strong consultative and problem-solving skills Creative, entrepreneurial and comfortable driving initiatives independently Experience working collaboratively across global teams Ability to travel up to fifty percent as required Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. #J-18808-Ljbffr



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