Technical Support Engineer
2 meses atrás
Working place:
Base Rio de Janeiro, Brazil nationwide business trip sometimes.
Key Responsibilities:
- Handle network management system failures and customer requests;
- Deal with network changes within the network management system, including network management system upgrade;
- Responsible for daily maintenance and inspection of network management system, including reporting network failures to customers;
- Responsible for internal and external communication and coordination, establishing good stakeholder relationships;
- Draft weekly report and other work reports.
Requirements:
- Bachelor degree or above in telecommunications or network related major.
- Familiar with network management system, experience in maintaining medium to large networks.
- Familiar with TCP/IP Protocol, IT knowledge.
- Holding CCNP is a plus.
- English is mandatory.
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