Technical Support Engineer

2 meses atrás


Rio de Janeiro, Brasil FiberHome Tempo inteiro
Department: Pre Sales Project Location(s): Rio de Janeiro, Brazil nationwide business trip sometimes. Job Type: Technical Support Engineer (OSS/IP)

Working place:

Base Rio de Janeiro, Brazil nationwide business trip sometimes.

Key Responsibilities:

  1. Handle network management system failures and customer requests;
  2. Deal with network changes within the network management system, including network management system upgrade;
  3. Responsible for daily maintenance and inspection of network management system, including reporting network failures to customers;
  4. Responsible for internal and external communication and coordination, establishing good stakeholder relationships;
  5. Draft weekly report and other work reports.

Requirements:

  1. Bachelor degree or above in telecommunications or network related major.
  2. Familiar with network management system, experience in maintaining medium to large networks.
  3. Familiar with TCP/IP Protocol, IT knowledge.
  4. Holding CCNP is a plus.
  5. English is mandatory.
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