Solution Engineer

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive. The Solutions Engineer (SE) is a sales and technical role part of a sales team working with F5 end‑user customers and partners. The high‑level objective is, together with a Named Account Manager, to achieve the allocated sales target by selling F5 solutions to a pre‑defined number of end‑user accounts. Critical to the success is the SE’s ability to work with end‑users and F5 channel partners to drive F5 solution sales, doing demonstrations and Proof of Concept tests (hands‑on) that allow successful implementation of F5 technologies at those selected accounts. The SE primary responsibility is to develop and deliver the sales team’s technical strategy, ensuring that the best matching and business‑effective F5 solutions are driven to her / his customers. In customer engagements the F5 SE should always engage customers with a consultative sales approach. This approach requires that the SE works to proactively learn and fully understand existing business and technical solutions, identify key pain points, challenges, and most importantly the gains achieved by implementing a F5 solution. You are able to discuss both technical and business benefits, and not just technical features, establishing a value relationship and becoming the trusted advisor to your customers. Collaboration is key to success. The SE should, together with the F5 salesperson, fully understand and drive the sales process, which should include identifying the Technical Decision Maker (TDM) and getting technical validation support and sponsorship from the TDM. And as we always sell through our channel partners the proposed solutions should be jointly defined with the partner sales teams—close participation—so that we can build business value propositions that address and solve real customers’ needs. In terms of knowledge the SE needs to have solid technical skills on F5 key solutions use‑cases and the broader ecosystem that we work with. While the SE is encouraged to balance requests around the whole set of F5 solutions, we expect that she / he works toward building deeper expertise only in a very reduced set of use‑cases (Prime Solution) becoming the regional expert for the chosen use‑cases and supporting other SEs. Strong technical skills are a prerequisite and should continuously be improved as F5 provides training and certification opportunities. Primary responsibilities Understand the needs and objectives of our customers and then design a technical solution that can build a new customer service or solve customer business problems. As a trusted advisor provide technical expertise through sales presentations, solution designs, solution demonstrations, and Proof of Concept tests. Design differentiating solutions and articulate business value of F5 Solutions. Provide solution designs and suggest technical configurations. Develop and maintain a high level of technical knowledge of F5, the relevant industry and sales aptitude. Participate in the development and support of content (presentations, VPs use cases) for customers and partners. Foster a collaborative team‑based environment, sharing best practices, success, and building positive relationships. Maintain knowledge of competitive landscape and share knowledge. Actively utilize SE tools: SharePoint, email groups, and other SE readiness programs. Understand and effectively utilize F5 organizational resources. Effectively negotiate and pursue conflict resolution. Uphold F5's business code of ethics; promptly report violations of the code or other company policies. Customer sales activities includes Proactively develop relationships with technical teams in her / his accounts, complementing the efforts of her / his account manager. Articulate the F5 sales strategy, messaging and positioning of F5 solutions and their value proposition to address customer business outcomes. Identify, qualify and drive opportunities from the technical perspective. Help figure out viability of opportunity and map out political structure. Deliver sales pitch / whiteboards at technical and CxO level. Post‑sales activities include Understand and follow F5’s support case critical‑issue process. Partner with the F5 Technical Support, guiding customers and partners on how they can more quickly resolve their cases. Always keep a customer obsession mentality and attitude. Knowledge Skills and Abilities Excellent written and oral communication skills in her / his native language and in English. Excellent presentation skills. Proficient knowledge in industry and F5 networks‑targeted technologies (Security Cloud).‏ Proficient knowledge in network & multi‑cloud design. Experience with networking technologies (switching & routing), SNMP and syslog. Experience with identity management and federation technologies (AD, Radius, TACACS, LDAP, SAML, OAuth). Experience with network security (firewall, IDS/IPS, access control). Experience working with application security (WAF). Experience with DNS, HTTP, SSL/TLS, TCP/IP. Demonstrate knowledge in: Configuration and troubleshooting of servers. Network and server virtualization technologies. Active Directory & domain design. Programming / scripting languages such as Python, TCL, Java, Perl, C/C++ etc. Automation and orchestration tools such as Chef, Ansible, Puppet, Terraform etc. AWS, Azure & Google Cloud platforms. Qualifications 8 years related industry experience. 5 years pre‑sales experience working with channel partners. BS / BA or equivalent work experience. Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information or any other classification protected by applicable local, state or federal laws. This policy applies to all aspects of employment including but not limited to hiring, job assignment, compensation, promotion, benefits, training, discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting … Employment Type: Full‑Time Experience: years Vacancy: 1 #J-18808-Ljbffr