Evaluation & Investigation Specialist, Search Ads

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As the Search Ads business expands globally, aiming to increase overall Search Ads revenue and ensure customer experience, we launch this search ads project to evaluate our algorithm model and monitor online cases to make sure we send out the relevant ads for our users and match best their queries.
Content QA interacts with includes images, video, text related to everyday life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
It is possible that this role will be exposed to harmful content on a daily basis.
**Responsibilities**:
- Complete regular assessments relating to search quality in accordance with evaluation standard documents;
- Use side by side methods to complete daily strategy assessment of search quality in accordance with evaluation standard documents;
- Judging user search needs through various queries and tools, and sorting out the classification of requirements;
- Comb the types of search bad cases and rate the quality of the results;
- Provide ideal search results and feedback suggestions for policy improvement;
- While it is assumed the evaluator will focus on their area of expertise, there will be occasions in which he/she will work on projects outside this core area that could require other capabilities, such as using assessment methods flexibly to support related projects;
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.
**Qualifications**:
**Qualifications**:
**Qualifications**:
- Bachelor’s degree or above;
- Excellent language / communication skills. Native Portuguese and mandatory Advanced / Fluent English;
- Overseas working/training is a plus;
- Knowledge about search engines, familiar with social media platforms, best to be heavy user of TikTok;
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users;
- Strong ability to learn and understand;
- Familiar with common office software, search evaluation experience is preferred.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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