Solutions Architect

• Lead Technical Onboarding: Partner with key clients to architect and manage their technical integration with our APIs, ensuring a seamless and efficient setup;
• Provide Expert Guidance: Act as the primary technical point of contact for clients, advising them on optimal ways to leverage our API features (e.g., shipment creation, tracking, rating, fleet matching) to achieve their specific business outcomes (e.g., cost reduction, delivery speed, reliability);
• Translate and Advocate: Decode and translate complex client requirements and workflows into clear, actionable user stories, technical specifications, and bug reports for our internal engineering teams. Explain technical constraints and capabilities to clients in a clear, business-relevant manner;
• Develop Integration Assets: Create and refine high-quality technical documentation, integration guides, code samples, and best practices to empower clients and improve the self-serve integration experience;
• Drive Product Insight: Synthesize client feedback, integration patterns, and common challenges into strategic insights and prioritized recommendations for the Product team to inform the API roadmap and feature development;
• Troubleshoot and Optimize: Proactively identify, diagnose, and resolve technical issues during the integration process, collaborating with engineering to find swift and effective solutions.

• Technical Expertise:
  • 5+ years of experience in a Solutions Architect, Developer Advocate, Technical Account Manager, or similar client-facing technical role, preferably within API-based platforms, B2B SaaS, logistics tech, or marketplaces;
  • Hands-on experience with RESTful APIs: you can read API docs, use tools like Postman/Curl to test endpoints, explain authentication (e.g., OAuth, API keys), and understand payload structures (JSON);
  • A solid understanding of software development: lifecycles, integration patterns, and basic networking concepts. Ability to read and understand code snippets in languages like Python, JavaScript, or Java is a strong plus.
• Client-Facing Excellence:
  • Proven ability to build trust and communicate complex technical concepts effectively with both technical developers and non-technical business stakeholders on the client side;
  • Exceptional listening, presentation, and whiteboarding skills.
• Problem-Solving & Translation Skills:
  • A demonstrated talent for deconstructing ambiguous business problems and designing elegant technical solutions;
  • The innate ability to act as a "translator," moving between business language and technical jargon.
• Domain Knowledge (Preferred):
  • Experience in logistics, supply chain, transportation, or last-mile delivery is a significant advantage;
  • Familiarity with concepts like SLAs, ETAs, fleet management, and tracking systems.
• Cultural Fit:
  • Entrepreneurial mindset—thrives in ambiguity and pivots fast in hyper-growth settings;
  • Exceptional communication skills, bridging technical and non-technical audiences;
  • Adaptability, empathy, teamwork, and a proactive approach to driving results.
• Education: Bachelor\'s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone\'s best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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