Systems Engineer
2 semanas atrás
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.
Brennan offers an excellent remuneration package and benefits including:
- A strong culture underpinned by values that are truly lived every day.
- An environment that embraces learning and development of all employees.
- Flexibility to work in the way that brings out the best in you.
- The ability to do what you love, in an environment that supports you.
- A focus on health and well-being.
- To provide 1st level monitoring and 1st & 2nd level technical support to Brennan IT clients 24X7.
- Build and maintain client relationships by providing smart technical solutions.
- Serve as the central point of contact for all customer IT requests.
- Support/assist in all initiatives taken towards ensuring customer satisfaction is attained.
- To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way.
- Proactively monitor customer infrastructure and initiate actions to rectify issues.
- Ensure all contracted levels of performance are achieved and SLA’s as agreed are met.
- Be responsible to continuously improve the efficiency and excellence of Service Delivery as measured by Client Satisfaction ratings.
- Maintain internal and customer communication during the ticket resolution.
- Tertiary qualifications (Degree or Diploma) in a related IT discipline.
- A desirable knowledge of ITIL best practices.
- A Microsoft certification such as MCSE/MCITP.
- VMware / Virtualization (Hyper – V, VMware)
- O365, Azure Administration.
- 1-3 years of experience in similar capacity.
- Experience in working with Windows Servers 2008 to 2021.
- Should have experience in VM Deployment, VM Migration, managing host clusters.
- Extremely high-level attention to detail with methodical troubleshooting process.
- Independent time management skills.
- Good verbal and written communication skills.
- Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers.
- Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyper-V, Nutanix, O365, Azure Administration).
- Proactive vs Reactive approach.
- Experience in working with networking technologies (configuration, security protocols, Firewall, WAN + LAN).
- Experience in handling MAC/ Linux/ CITRIX technologies.
- Experience in handling Data Backup technologies.
- A desirable knowledge of ITIL best practices.
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