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Job Duties and Responsibilities:
- Lead the development and implementation of Microsoft Dynamics CRM solutions, ensuring alignment with business goals and user needs.- Design, build, and maintain customer-facing pages on the CRM Portal using both out-of-the-box capabilities and customizations.- Oversee the CRM data model creation and participate actively in its design and maintenance.- Conduct code reviews, mentor junior developers, and provide expert guidance on best practices in CRM development.- Collaborate with cross-functional teams to integrate CRM with Azure, Power Automate, and other essential systems.- Develop and deploy custom applications within Dynamics CRM, ensuring high performance and adherence to business requirements.- Facilitate seamless integration of CRM with other systems, ensuring data consistency and accessibility.- Troubleshoot and resolve complex technical issues related to the CRM environment.- Keep abreast of new CRM features and technologies, advocating for the adoption of innovations that can benefit the organization.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.- 5-12 years of experience in CRM development, with a focus on Microsoft Dynamics CRM.- Proven track record as a lead developer with experience in guiding and mentoring junior team members.- Strong understanding of CRM architecture and data modeling principles.- Professional experience in developing CRM Portals with a blend of out-of-the-box and custom solutions.- Expertise in HTML, JavaScript, and CSS for portal development.
Preferred Skills and Knowledge:
- Certifications in Microsoft Dynamics CRM are highly desirable.- Knowledge of Power Automate and its integration with Dynamics CRM.- Experience in creating apps within the Dynamics CRM platform.- Familiarity with Azure and its services related to CRM integration.- Strong analytical and problem-solving abilities.- Excellent communication and leadership skills, with the ability to work collaboratively in a remote environment.
Tools and Technologies:
- Microsoft Dynamics CRM- Power Portals- HTML, JavaScript, CSS- Azure Services- Power Automate- Integration and API development tools
