Empregos atuais relacionados a Chief Concierge - São Paulo - Accor Hotels

Company Description:
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and is the iconic symbol of hospitality in the Holy City. The hotel's authentic hospitality is seen throughout 1618 guest rooms and suites that are thoughtfully and elegantly appointed with extravagant amenities and five-star services that allow for peaceful reflection and repose.

• Supervises and directs Concierge, Bell Desk activities, and Bell Staff as well as Doormen, Valet Parking, and airport transportation requirements.
• Provides information pertaining to all hotel services, local places of interest, restaurants, doctors, sightseeing tours, and any other information likely to be of interest to guests.
• Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g., cuisine, operating times, etc.).
• Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
• Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements.
• Ensures that all Concierge, Doormen, Valet, and Bell staff are neat, clean, and punctual at all times and that they perform the tasks assigned to them promptly and efficiently.
• Handles problems associated with guests and liaises with department heads or executive management in the absence of the Front Office Manager.
• Maintains a comprehensive, current, and guest-focused set of departmental standards and procedures and implements them through thorough on-the-job training.
• Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs.
• Conducts probation and formal performance appraisal discussions; coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance.

Other duties as assigned.

• Fluency in Arabic and English is a must.
• Minimum 5 years experience as Chief / Head Concierge.
• Ability to multitask and work under pressure.

• Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS