Customer Support Associate

Há 3 dias

São Paulo, São Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro
**Position**:
Customer Support Associate
**What You'll Be Doing**:
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
- Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Backlog management.
- Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc).
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
- Provide first point of escalation after initial set of expedites, complete bond requests from Inside Sales, own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses.
- Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge.
**What We Are Looking For**:
- Pursuing a college degree or graduated with a major in Business, International Relations, or equivalent
- Experience with customer support required
- Advanced English Proficiency
- Advanced excel knowledge
**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Health Insurance
- Dental insurance available for employee and dependents
- SESC Membership
- Life Insurance
- Pharmacy benefits (up to 30% discounted from your paycheck)
- Transportation Voucher
- On-site cafeteria
**Annual Hiring Range/Hourly Rate**:
R$41,600.00 - R$46,200.00
**Location**:
BR-SP-Sao Paulo, Brazil (Rua Jose Gomes Falcao)
**Time Type**:
Full time
**Job Category**:
Business Support

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