(native Japanese) Chat Support Consultant, crypto
1 dia atrás
Overview (native Japanese) Chat Support Consultant, crypto (Brazil, remotely) Join our team as a Chat Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do Provide exceptional customer support via chats and emails Stay familiar with the company"s trading platform and general market conditions Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role Native Japanese and English communication skills At least 6 months of experience in live chat support Personal or professional experience in crypto Proof validation skills or payment/banking knowledge Strong analytical skills / logical thinking skills / problem-solving skills Able to work in a high-intensity working environment and put full commitment Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus Experience with CRM systems Financial background Benefits and Perks Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support and expanded globally with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills Visit our website: Disclaimer We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Seniority level Associate Employment type Contract Job function Customer Service Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at SupportYourApp by 2x Sign in to set job alerts for “Support Consultant” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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