AI Engineer

Há 4 dias

Buenos Aires, Brasil Darwin AI Tempo inteiro

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI. As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience. Responsibilities Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction. Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations. Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform. Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements. Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions. Identify recurring issues and contribute to internal documentation and FAQs. Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience. Audit AI conversations to detect bugs or opportunities for improvement. Ensure that all critical feedback and issues are resolved within the SLA. Requirements Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments. Strong troubleshooting skills and ability to resolve issues efficiently. Familiarity with AI behavior, JSON structures, and state machines (training provided). Experience with AI configuration, WhatsApp, APIs, and third-party integrations. Knowledge of process automation; experience with Zapier is a plus. Programming knowledge, especially in Python, is a plus. Ability to explain technical concepts clearly to both technical and non-technical audiences. Highly organized, with the ability to manage multiple support cases at once. Strong written and verbal communication skills. A customer-first mindset with a genuine desire to help clients succeed. A team player with adaptability in fast-paced environments. Passion for technology, AI, and continuous learning. Benefits Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills. OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use. Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like #J-18808-Ljbffr

  • AI Software Engineer

    2 semanas atrás

    Buenos Aires, Brasil Azumo Tempo inteiro

    AI Software Engineer (Generative AI) Azumo, a leading AI Development company, is seeking a highly motivated AI Software Engineer to join our growing team of expert AI developers. We specialize in delivering Top AI Development services, helping organizations build intelligent applications powered by Generative AI, large language models (LLMs), and advanced...

  • AI / Machine Learning Engineer

    1 semana atrás

    Buenos Aires, Brasil Ottomatik.io Tempo inteiro

    Hi there! We are South and our client is looking for an AI / Machine Learning Engineer! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase...

  • Python and Kubernetes Software Engineer

    4 semanas atrás

    Buenos Aires, Brasil Canonical Tempo inteiro

    Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Join to apply for the Python and Kubernetes Software Engineer - Data, AI/ML & Analytics role at Canonical Python and Kubernetes Software Engineer - Data, AI/ML & Analytics 4 months ago Be among the first 25 applicants Join to apply for the Python and Kubernetes Software Engineer - Data, AI/ML...

  • Senior Backend Engineer

    4 semanas atrás

    Buenos Aires, Brasil Atomic - Remote Jobs Tempo inteiro

    Join to apply for the Senior Backend Engineer (Python) | US AI SaaS in Real Estate Ops role at Atomic - Remote Jobs Get AI-powered advice on this job and more exclusive features. Company Overview: Our client is a U.S.-based SaaS company helping real estate teams run inspections more efficiently. Their platform processes photos, videos, and voice notes...

  • Developer Relations Engineer

    3 semanas atrás

    Buenos Aires, Brasil Canonical Tempo inteiro

    Join to apply for the Developer Relations Engineer role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Developer Relations Engineer role at Canonical Get AI-powered advice on this job and more exclusive features. As the publisher of Ubuntu we serve millions of developers, building for the cloud, IoT and data science. We aim to...

  • Distributed Systems Software Engineer, Python

    4 semanas atrás

    Buenos Aires, Brasil Canonical Tempo inteiro

    Distributed Systems Software Engineer, Python / Go Join to apply for the Distributed Systems Software Engineer, Python / Go role at Canonical Continue with Google Continue with Google Distributed Systems Software Engineer, Python / Go 3 months ago Be among the first 25 applicants Join to apply for the Distributed Systems Software Engineer, Python / Go role...

  • Software Engineer

    3 semanas atrás

    Buenos Aires, Brasil Canonical Tempo inteiro

    Join to apply for the Software Engineer - Cloud Images role at Canonical 1 month ago Be among the first 25 applicants Join to apply for the Software Engineer - Cloud Images role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used...

  • Embedded Linux Senior Software Engineer

    4 semanas atrás

    Buenos Aires, Brasil Canonical Tempo inteiro

    Embedded Linux Senior Software Engineer - Optimisation Join to apply for the Embedded Linux Senior Software Engineer - Optimisation role at Canonical Embedded Linux Senior Software Engineer - Optimisation 2 weeks ago Be among the first 25 applicants Join to apply for the Embedded Linux Senior Software Engineer - Optimisation role at Canonical Get AI-powered...

  • Ubuntu Core Software Engineer

    4 semanas atrás

    Buenos Aires, Brasil Canonical Tempo inteiro

    Join to apply for the Ubuntu Core Software Engineer role at Canonical 1 day ago Be among the first 25 applicants Join to apply for the Ubuntu Core Software Engineer role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and...

  • Talent Pool

    4 semanas atrás

    Buenos Aires, Brasil dLocal Tempo inteiro

    Talent Pool - Senior Software Engineer - Latam Join to apply for the Talent Pool - Senior Software Engineer - Latam role at dLocal Talent Pool - Senior Software Engineer - Latam 1 day ago Be among the first 25 applicants Join to apply for the Talent Pool - Senior Software Engineer - Latam role at dLocal Get AI-powered advice on this job and more exclusive...