Sr. Associate Support Engineer, SAP

Position Sr. Associate Support Engineer, SAP MM/WM (2-3 years of experience). This is a remote position and can be based anywhere in Brazil. Position Summary The role of the Sr. Associate Support Engineer, SAP MM / WM (2-3 years of experience) is to provide remote-based support for SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role requires the skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Essential Duties And Responsibilities Solve customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology Work with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience Configure, present and discuss best practices and functionalities of the SAP WM and MM modules Support client customizations, sharing experience and best practices advice Develop or work with a developer to deliver application break fixes for critical product defects Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Collaborate with team members in a virtual team environment to extend field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience Experience 2-3 years of relevant SAP experience particularly with MM/WM Modules 2-3 years of support of application end-users in a corporate environment Working knowledge and understanding of supporting business processes Analytical, logical problem resolution skills SAP certification(s) preferred Knowledge of maintenance/patching mechanics and SAP architecture Solving complex problems across multiple modules Skills Trouble-shooting skills and tenacity in problem solving Passionate focus on customer support and the ability to build long term, successful working relationships with clients Knowledge of key application functionality, tables and relationships Knowledge of SAP customization/extension methodologies Development skills using SAP toolset Interpersonal, presentation and communication skills – verbal & written Attention to detail and the ability to learn quickly Focus on client satisfaction Ability to work independently and as part of a team Ability to work calmly and professionally in high pressure situations Ability to work remotely from a home based office in a virtual environment Preferred Qualifications The best candidates will have knowledge of multiple SAP modules across SAP releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology Knowledge of any country specific solutions would be an advantage A consulting background, while not mandatory, would be useful Experience with localizations and global implementations would be an advantage Education Bachelor’s degree in computer science, Information Technology, or a related field Language Fluency in both English & Portuguese is required Location Brazil, remote work Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? This is the place for you. Our work is challenging and meaningful, guided by our core values, the Four Cs: Company – We dream big and innovate boldly. Colleagues – We work with extraordinary people who create a culture of mutual respect and collaboration. Clients – We relentlessly pursue solutions that help clients achieve their goals, with unmatched client care rooted in exceptional service. Community – We believe in leaving the world a better place; Rimini Street Foundation supports charities across six continents. Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about Rimini Street, visit riministreet.com. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr