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Allianz Trade for Multinationals (AZTMNC) is looking for an Account Manager to join our Commercial team. This position is based in Brazil.**Role**:The Account Manager position within Allianz Trade for Multinationals (AZTMNC) is a hybrid role.As a Program Manager, you are responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program.And as a Managing Insurer, you manage the relationship and commercial activity for a portfolio of clients where another Multinationals team provides the strategic lead. You report to the Regional Account Director.**Main tasks**:As an Account Manager, your missions are:- **_To _**_reach targets of portfolio growth and quality_**As Program Manager:- Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of World Agency teams both domestically and overseas.- Secure ReneMNCl by delivering the correct balance of customer need with EHMNC business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during reneMNCl, according to Cuw authority rules and guidelines (contribute to BUC)- Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.- Review and analyze and implement transfers requests from EHBUs to EHMNCAs Managing Insurer- Responsible for implementing and issuing the policy at local level- Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA- Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid- term amendment requests- **_To take personal responsibility for the implementation of group-wide quality of service standards_**- Service customers based on guidelines of Operational Manual- Comply with account management standards in regards to AZTMNC processes, business rules and systems.- Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in order to propose a broad customer centric service, as well as other AZTMNC Account Mgt Teams and AZTMNC Central TeamAs Program Manager- Be the main contact person with the Broker and client program management teamsAs Managing Insurer- Interact with broker and client as directed by Program Manager**Future Challenges**:- Deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.- Identify new cross and up selling business opportunities, build and execute plans to convert these opportunities- Support the transition to One MNC (BT) in the Region**Knowledge / Experiences / Competencies required**- Advanced ability to manage and co-ordinate large global / remote teams to achieve objectives- Advanced knowledge of the credit insurance industry, products and regulations- Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service- Advanced ability to work to strategy guidelines to successfully achieve portfolio reneMNCl- Advanced ability to up and cross sell products during customer interactions to achieve growth targets- Competent ability to build extensive networks with close contacts to market players and opinion leaders- Competent knowledge of claims methodologies and the impact of policy conditions- Expert ability to negotiate with customers in order to achieve results- Competent ability to operate in a matrix structure- Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems- Advanced knowledge of written and spoken EnglishAllianz Trade for Multinationals (AZ Trade for MNC) is an Allianz Trade division serving Multinational clients, i.e. top-tier clients with contracts covering different geographies worldwide. AZ Trade for MNC offers these major clients a range of solutions including the creation of worldwide so-called "programs" gathering policies for all countries covered around the world.**Job Level**:Professional**Location**:- Sao Paulo, BR**Area of Expertise**:Sales & Distribution**Unit**:Allianz Trade**Employing Entity**:Euler Hermes Serviços de Gestão de Risco**Job Type**:Full-Time**Remote Job**:Hybrid working**Employment Type**:Permanent**ID**:43616**Position Cluster**:Allianz Executive
