Account Manager for Multinationals, Brazil

Allianz Trade for Multinationals (AZTMNC) is looking for an Account Manager to join our Commercial team. This position is based in Brazil.
**Role**:
The Account Manager position within Allianz Trade for Multinationals (AZTMNC) is a hybrid role.
As a Program Manager, you are responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program.
And as a Managing Insurer, you manage the relationship and commercial activity for a portfolio of clients where another Multinationals team provides the strategic lead. You report to the Regional Account Director.
**Main tasks**:
As an Account Manager, your missions are:
- **_To _**_reach targets of portfolio growth and quality_**
As Program Manager:
- Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of World Agency teams both domestically and overseas.
- Secure ReneMNCl by delivering the correct balance of customer need with EHMNC business targets and metrics, identify cross
- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during reneMNCl, according to Cuw authority rules and guidelines (contribute to BUC)
- Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.
- Review and analyze and implement transfers requests from EHBUs to EHMNC
As Managing Insurer
- Responsible for implementing and issuing the policy at local level
- Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA
- Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid
- term amendment requests
- **_To take personal responsibility for the implementation of group-wide quality of service standards_**
- Service customers based on guidelines of Operational Manual
- Comply with account management standards in regards to AZTMNC processes, business rules and systems.
- Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in order to propose a broad customer centric service, as well as other AZTMNC Account Mgt Teams and AZTMNC Central Team
As Program Manager
- Be the main contact person with the Broker and client program management teams
As Managing Insurer
- Interact with broker and client as directed by Program Manager
**Future Challenges**:
- Deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.
- Identify new cross and up selling business opportunities, build and execute plans to convert these opportunities
- Support the transition to One MNC (BT) in the Region
**Knowledge / Experiences / Competencies required**
- Advanced ability to manage and co-ordinate large global / remote teams to achieve objectives
- Advanced knowledge of the credit insurance industry, products and regulations
- Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service
- Advanced ability to work to strategy guidelines to successfully achieve portfolio reneMNCl
- Advanced ability to up and cross sell products during customer interactions to achieve growth targets
- Competent ability to build extensive networks with close contacts to market players and opinion leaders
- Competent knowledge of claims methodologies and the impact of policy conditions
- Expert ability to negotiate with customers in order to achieve results
- Competent ability to operate in a matrix structure
- Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems
- Advanced knowledge of written and spoken English
Allianz Trade for Multinationals (AZ Trade for MNC) is an Allianz Trade division serving Multinational clients, i.e. top-tier clients with contracts covering different geographies worldwide. AZ Trade for MNC offers these major clients a range of solutions including the creation of worldwide so-called "programs" gathering policies for all countries covered around the world.
**Job Level**:
Professional
**Location**:
- Sao Paulo, BR**Area of Expertise**:
Sales & Distribution
**Unit**:
Allianz Trade
**Employing Entity**:
Euler Hermes Serviços de Gestão de Risco
**Job Type**:
Full-Time
**Remote Job**:
Hybrid working
**Employment Type**:
Permanent
**ID**:
43616
**Position Cluster**:
Allianz Executive

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