Contract Administrator

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

Contract Administrator position is part of our Contract Billing and Compliance team and reports to the Team Lead as part of the Americas Business Management group. The role supports SITA customers throughout North, Central, and South America, working closely with Sales, Finance, Delivery and Contracts team on requests related to existing contracts.

You’ll play a vital part in supporting colleagues by ensuring all customer change requests are handled according to requirements, contract terms, and the latest corporate guidelines.

WHAT YOU WILL DO

• Manages all administration activities around the contract lifecycle to ensure accurate and timely completion of contractual tasks which may include and are not limited to creating billing milestones and contract compliance with end-users.
• Carries out the daily operations and workflow of the contract team to ensure on-time reporting to end-users and billing submissions.
• Maintains master files and databases on bid responses, contract issues and renewals, ensuring resources are available to all team members.
• Prepares reports and assists in development of presentations, creating and distributing documents to relevant parties.
• Review, understand and manage customer contracts.
• Support the resolution of issues linked to contractual, billing, financial and/or process issues.
• Assist to identify, assess and manage contractual risk as part of the bid team.

WHO YOU ARE

• Bachelor’s degree in business administration, Accounting, Economics or related discipline.
• Minimum 1-2 years of experience in working with finance, billing, contract management and/or compliance is desirable but not mandatory.
• Fluent in English (spoken and written).
• Proficiency in Spanish skills is a plus.
• Good communication skills, both written and verbal.
• Organized and results oriented, drive and energy to achieve excellent results.
• Ability to follow directions and procedures/ adapt to a dynamic environment/ to collaborate with colleagues from different teams and stakeholders.
• A good knowledge of Microsoft Outlook, Word, and advance Excel and Salesforce reporting tool is a definite advantage.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.