Desktop Support Engineer
Há 2 dias
Job responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software.Handle more complex issues that Level 1 support cannot resolve and elevate to Level 3 if necessary.Use remote access tools to troubleshoot and fix issues without needing to be physically present.Provide support to users experiencing technical difficulties, ensuring minimal disruption to their work.Offer guidance on best practices and train users on new systems or software.Install and configure new hardware, including computers, servers, and networking equipment.Install and configure software applications and ensure they are properly integrated with existing systems.Set up and configure network devices such as routers, switches, and firewalls.Create and manage user accounts, ensuring proper access controls and permissions.Assist users with password resets and account recovery.Ensure users have the appropriate access to systems and data based on their roles.Maintain detailed records of all support requests, resolutions, and system changes.Contribute to and maintain a knowledge base of common issues and solutions.Keep track of IT assets, including hardware and software licenses.Implement and enforce security processes and procedures to protect systems and data.Educate users on security best practices to prevent security breaches.Conduct training sessions for users on new technologies, software, and systems.Create and update training materials and user guides.Provide ongoing support and training to ensure users are comfortable with new systems. Experience Minimum 3+ years' experience of a 1st or 2nd line engineer role or similar providing day-to-day in-person support to usersExperience working with other IT engineers, escalating incidents where appropriate, and coordinating to resolve incidents quickly and efficientlyExperience working within ITSM tools such as Halo, ServiceNow, Manage-Engine, etcExperience supporting users within O365 stack as well as Apple usersDemonstrated ability to diagnose and resolve technical issuesExperience in providing technical support and excellent customer service. Skills Problem-Solving : Strong troubleshooting and analytical skills.Communication : Excellent verbal and written communication abilitiesTechnical Proficiency : In-depth knowledge of hardware, software, and networking #J-18808-Ljbffr
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Desktop Support Engineer
Há 2 dias
Manaus, Brasil NSC Global Tempo inteiroOverview NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world‑class organizations delivering cost savings and operational simplicity. Our goal is to partner with world‑class enterprises helping them become more agile, create commercial...
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Associate Linux Support Engineer
2 semanas atrás
Manaus, Brasil Canonical Tempo inteiroJoin to apply for the Associate Linux Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Associate Linux Support Engineer role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and...
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Software Engineering Manager
1 semana atrás
Manaus, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Desktop and Embedded Linux OptimisationJoin to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Continue with Google Continue with Google Software Engineering Manager - Desktop and Embedded Linux Optimisation4 months ago Be among the first 25 applicants Join to apply for the...
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Enterprise Support Engineer
Há 2 dias
Manaus, Brasil HotMic Tempo inteiroAbout HotMic HotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.Role Overview We are hiring a Senior Enterprise Support Engineer to work...
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Enterprise Support Engineer
Há 5 dias
Manaus, Brasil Hotmic Tempo inteiroAbout HotMic HotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently.We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.Role Overview We are hiring a Senior Enterprise Support Engineer to work directly...
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Software Support Engineer
2 semanas atrás
Manaus, Brasil Canonical Tempo inteiroJoin to apply for the Software Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Software Support Engineer role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology...
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Technical Support Engineer
3 semanas atrás
Manaus, Brasil Hitch Equity Tempo inteiroTechnical Support Engineer (Mid-Level)Location: Remote (Brazil. or Latin America preferred)Company: Hitch, Inc.About HitchHitch builds the digital infrastructure powering modern home equity and non-QM lending. Our white-label platform enables lenders to launch HELOC, DSCR, bridge, and home equity products faster — with integrated point of sale, broker...
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PS Systems Engineer
1 semana atrás
Manaus, Brasil Bradford Jacobs Tempo inteiroBradford Jacobs has partnered with an award-winning Technology Solution Provider dedicated to protecting and empowering organizations across the central U.S. They deliver innovative, business-aligned solutions in cybersecurity, cloud, infrastructure, Microsoft, Salesforce, and support services. As a Systems Engineer, you'll play a key role in designing,...
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PS Systems Engineer
Há 6 dias
Manaus, Brasil Bradford Jacobs Tempo inteiroBradford Jacobs has partnered with an award-winning Technology Solution Provider dedicated to protecting and empowering organizations across the central U.S. They deliver innovative, business-aligned solutions in cybersecurity, cloud, infrastructure, Microsoft, Salesforce, and support services. As a Systems Engineer, you'll play a key role in designing,...
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Software Field Application Engineer
3 semanas atrás
Manaus, Brasil Quectel Tempo inteiroJoin to apply for the Software Field Application Engineer role at Quectel 2 days ago Be among the first 25 applicants Join to apply for the Software Field Application Engineer role at Quectel Get AI-powered advice on this job and more exclusive features. Job SummaryThe Software Field Application Engineer (SW FAE) will provide technical expertise and customer...
