Desktop Support Engineer
3 semanas atrás
Job responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software.Handle more complex issues that Level 1 support cannot resolve and elevate to Level 3 if necessary.Use remote access tools to troubleshoot and fix issues without needing to be physically present.Provide support to users experiencing technical difficulties, ensuring minimal disruption to their work.Offer guidance on best practices and train users on new systems or software.Install and configure new hardware, including computers, servers, and networking equipment.Install and configure software applications and ensure they are properly integrated with existing systems.Set up and configure network devices such as routers, switches, and firewalls.Create and manage user accounts, ensuring proper access controls and permissions.Assist users with password resets and account recovery.Ensure users have the appropriate access to systems and data based on their roles.Maintain detailed records of all support requests, resolutions, and system changes.Contribute to and maintain a knowledge base of common issues and solutions.Keep track of IT assets, including hardware and software licenses.Implement and enforce security processes and procedures to protect systems and data.Educate users on security best practices to prevent security breaches.Conduct training sessions for users on new technologies, software, and systems.Create and update training materials and user guides.Provide ongoing support and training to ensure users are comfortable with new systems. Experience Minimum 3+ years' experience of a 1st or 2nd line engineer role or similar providing day-to-day in-person support to usersExperience working with other IT engineers, escalating incidents where appropriate, and coordinating to resolve incidents quickly and efficientlyExperience working within ITSM tools such as Halo, ServiceNow, Manage-Engine, etcExperience supporting users within O365 stack as well as Apple usersDemonstrated ability to diagnose and resolve technical issuesExperience in providing technical support and excellent customer service. Skills Problem-Solving : Strong troubleshooting and analytical skills.Communication : Excellent verbal and written communication abilitiesTechnical Proficiency : In-depth knowledge of hardware, software, and networking #J-18808-Ljbffr
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Desktop Support Engineer
3 semanas atrás
Manaus, Brasil NSC Global Tempo inteiroOverview NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world‑class organizations delivering cost savings and operational simplicity. Our goal is to partner with world‑class enterprises helping them become more agile, create commercial...
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Desktop Support Engineer
Há 4 dias
Manaus, Brasil Nsc Global Tempo inteiroOverviewNSC Global is currently looking for a Desktop Support Engineer to join our growing company.NSC Global provides global network implementation and support solutions to world-class organizations delivering cost savings and operational simplicity.Our goal is to partner with world-class enterprises helping them become more agile, create commercial...
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Associate Linux Support Engineer
Há 5 dias
Manaus, Brasil Canonical Tempo inteiroJoin to apply for the Associate Linux Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Associate Linux Support Engineer role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and...
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Associate Linux Support Engineer
3 semanas atrás
Manaus, Brasil Canonical Tempo inteiroJoin to apply for the Associate Linux Support Engineer role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Associate Linux Support Engineer role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and...
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Desktop Support Engineer
Há 5 dias
Manaus, Brasil NSC Global Tempo inteiroResponsibilities Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user
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Software Engineering Manager
3 semanas atrás
Manaus, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Desktop and Embedded Linux Optimisation Join to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Continue with Google Continue with Google Software Engineering Manager - Desktop and Embedded Linux Optimisation 4 months ago Be among the first 25 applicants Join to apply for...
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Enterprise Support Engineer
3 semanas atrás
Manaus, Brasil HotMic Tempo inteiroAbout HotMic HotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.Role Overview We are hiring a Senior Enterprise Support Engineer to work...
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Enterprise Support Engineer
2 semanas atrás
Manaus, Brasil Hotmic Tempo inteiroAbout HotMicHotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently.We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.Role OverviewWe are hiring a Senior Enterprise Support Engineer to work directly...
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Cloud Support Engineer
2 semanas atrás
Manaus, Brasil Canonical Tempo inteiroJoin to apply for the Cloud Support Engineer role at Canonical2 days ago Be among the first 25 applicantsJoin to apply for the Cloud Support Engineer role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is very widely used in breakthrough...
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Desktop Support Engineer
Há 5 dias
Manaus, Brasil Nsc Global Tempo inteiroResponsibilities Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Documents, maintains, upgrades or replaces hardware and software systems.Supports and maintains user account information including rights, security and systems groups.May require an associate's degree in a related area or 5+ years of...
