(Native Chinese) Chat Support Consultant, crypto
1 dia atrás
Chat Support Consultant, crypto (Remote) – Native Chinese Join a dynamic trading platform redefining the crypto trading experience. This remote role offers a multicultural and multilingual environment with home office flexibility. Our People First management approach supports your growth and success. What you will do Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email Handle customer inquiries, order disputes, and appeals Provide valid, accurate information and solutions to customer requests Manage complaints and appeals, including follow-ups on escalations when required Maintain up-to-date knowledge of the company’s trading platform and general market conditions Understand customers’ needs and deliver constructive feedback to the management team Continuously seek ways to improve team performance and work efficiency Be part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays What you need to succeed in this role Native Chinese and strong English proficiency (minimum B2; C1 preferred) At least 6–12 months of online customer support experience, preferably in crypto or financial services Experience in live chat support and handling customer inquiries Strong analytical, logical thinking, and problem-solving skills Proof validation skills or payment/banking knowledge Financial background is strongly preferred Positive and responsible attitude Crypto industry knowledge is a plus CRM experience is an advantage Benefits and perks Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Rewards system Bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management focused on your growth and long-term cooperation About SupportYourApp SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients in over 30 countries and speak over 60 languages. Since 2010, we have grown to 8 hubs globally and strive to treat our team with care and a positive experience. We welcome applicants from diverse backgrounds and experiences. Please send your CV in English, highlighting your outstanding skills. Visit our website: Disclaimer We are a multinational company with unbiased views. Candidate assessments are not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or other legally protected characteristics. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
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Chat Support Consultant, crypto
Há 5 dias
Curitiba, Paraná, Brasil SupportYourApp Tempo inteiro US$30.000 - US$60.000 por anoPassionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new...
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Chat Support Consultant, crypto
Há 7 dias
Curitiba, Paraná, Brasil SupportYourApp Tempo inteiro US$30.000 - US$45.000 por anoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...
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Curitiba, Brasil SupportYourApp Tempo inteiro**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
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(Chinese And English) Customer Support Consultant, Crypto
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Curitiba, Brasil buscojobs Brasil Tempo inteiroOverview Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
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