Director, Client Engagement Latam

Join to apply for the Director, Client Engagement LATAM role at Rimini Street

About Rimini Street, Inc. (Nasdaq:
RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.Com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a Director, Client Engagement, LATAM . The role will report directly to GVP, Regional GM, LATAM . The Director, Client Engagement will be based in Brazil, São Paulo, within commuting distance of our Regional office.

As Rimini Street continues to evolve and scale our company to $1B/year in revenue, we are seeking a Director, Client Engagement (CED) to significantly grow and retain our business with existing clients in LATAM. The CED, leading a team of 3-4 Senior Engagement Managers (SEMs), will be responsible for helping manage, retain, and grow our footprint of support within our client base while exceeding Rimini Street's aggressive goals for client retention and growth. The CED will hire, train and lead this team as part of Rimini Street's continued expansion.

The ideal candidate will be relentlessly client-focused, have 15+ years' experience leading high-performance teams and selling technology solutions to large enterprise customers, with experience selling a range of technology services including software Support, Application Management Services (AMS), other Managed Services and Professional Services. Successful CEDs must have demonstrated ability to leverage successful core offerings with an existing installed base to grow sales of new and emerging services in a multi-offering portfolio.

The Director, Client Engagement is responsible for overseeing the Senior Engagement Managers by delivering growing revenue per client within the client base with solution selling across all Rimini Street services, support, and products. This individual will also be responsible for overall client retention and growth strategies, and relentlessly implementing people, process and system improvements and innovations that will increase client satisfaction today and tomorrow, cultivating client relationships, securing reference clients and success stories. The CED will work with Client Engagement Managers, Industry Line VPs, Product Line VPs, Sales Leadership, and the Renewal Sales teams to develop detailed client expansion strategies including plans for high-risk renewal clients.

This candidate will have a track record of success in existing client sales & contract expansion, client retention, solution selling, building pipeline, closing business, and leading a "farmer" sales team. The right candidate will have an entrepreneurial spirit and a proven track record of sales excellence, client focus, and leading teams which are consistently meeting or exceeding sales quotas. Strong candidates must have a passion for winning and the determination to relentlessly pursue the huge market opportunity available to Rimini Street within our client base.