Enterprise Customer Success Engineer

1 dia atrás

São Paulo, Brasil TRACTIAN ?? Tempo inteiro

Overview Join to apply for the Enterprise Customer Success Engineer role at TRACTIAN ???????? Why join TRACTIAN TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients. At TRACTIAN, you\'ll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech. Customer at TRACTIAN The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes. What You\'ll Do As an Enterprise Customer Success Engineer, you will be a strategic partner for large industrial clients, leveraging TRACTIAN’s solutions to optimize their operations, reduce downtime, and achieve long-term success. Responsibilities Partner with enterprise clients to develop and execute strategic maintenance plans. Conduct in-depth training for operational teams and executives, ensuring seamless adoption of TRACTIAN solutions. Collaborate with client teams on the factory floor to resolve complex maintenance challenges. Lead Quarterly Business Reviews (QBRs) to demonstrate value, share insights, and uncover growth opportunities. Serve as a liaison between client teams and internal engineering to address advanced technical issues. Requirements Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience. 5+ years of experience in industrial environments, with roles as a production or maintenance supervisor preferred. Extensive knowledge of predictive maintenance and factory floor operations. Exceptional interpersonal skills with experience working with C-level executives and factory teams. Data-driven mindset with strong problem-solving skills and technical expertise. Compensation Competitive salary and stock options Optional fully funded English / Spanish courses 30 days of paid annual leave Education and courses stipend Employee Giving Earn a trip anywhere in the world every 4 years Up to R$1.000/mo for meals and remote work allowance Health plan with national coverage and without coparticipation Dental Insurance: we help you with dental treatment for a better quality of life. Gympass and Sports Incentive: R$300/mo extra if you practice activities Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at TRACTIAN ???????? by 2x #J-18808-Ljbffr

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