Service Desk Analyst
Há 5 dias
What You'll Do: 1st line support – troubleshooting of IT related problems from in-house software to hardware, such as iPhones / iPads, Laptops, PCs, and Printers. Escalate unresolved calls to the correct support team as described within our corporate knowledge base. Receiving, logging, and managing calls from customers end users via telephone, chat, and email. Log all calls in the Service Desk Call Logging systems (BT and ServiceNow). Maintain a high degree of customer service for all support queries and adhere to all service management principles. Provide insight to call center stats when reached out from management. Provide feedback on support documentation to assist our ability to service requests from the customer. Basic Active Directory knowledge : viewing user accounts, check groups, etc. Basic knowledge of troubleshooting iOS phones and tablets. Effective queue and ticket management. Packaged Software install using remote access tools (LogMeIn and WS1). Use collaboration tools (i.E. Instant Messaging, Outlook, etc.) dealing with daily work. Communicate with clients and follow-up on all open and pending tickets. Escalate incidents to correct internal resources where necessary. Achieve first-call resolution (FCR) in a timely manner. Identify, communicate and document persistent problems. Look for service improvement and ticket reduction opportunities. Ensure controls and policies are adhered to at all times. Maintain a clean and resilient operating environment. Meet and exceed metric requirements. Maintain technical knowledge to keep up with rapid changes in technology. Adhere to current policies and procedures. Take a proactive approach to clients' requirements and identify recurring problems. Share and document ideas, solutions, improvements and process efficiencies with team. Expertise You'll Bring: Excellent communication skills and telephone handling etiquette. Excellent organizational skills. 2 years previous IT Service Desk experience. Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, 10 and O365 suite. Experience with using and troubleshooting O365 within a network environment (permissions, calendar sharing, and delegation). Experience using Microsoft Active Directory (view group memberships, shared drives access, policies, etc.), and Microsoft desktop applications (MS Office Suite, etc.). Knowledge of security technology, including local security, network security, application security a plus. Proficient with Microsoft Windows 10 and MAC (and newer / future) operating systems. Strong customer service, analytical, and problem resolution skills. Excellent interpersonal, written, and verbal communications skills at all levels. Ability to be a team player, with strong organizational & time management skills. Familiarity with Service Now (ITSM) will be an added advantage. 2-to-4-year college degree in information technology or related field. Microsoft and Apple technical certification would be desirable. #J-18808-Ljbffr
-
Service Desk Analyst
Há 3 dias
Cuiabá, Brasil Quantum World Technologies Inc. Tempo inteiroWhat You'll Do:1st line support – troubleshooting of IT related problems from in-house software to hardware, such as iPhones / iPads, Laptops, PCs, and Printers.Escalate unresolved calls to the correct support team as described within our corporate knowledge base.Receiving, logging, and managing calls from customers end users via telephone, chat, and...
-
Service Desk Analyst
2 semanas atrás
Cuiabá, Brasil Quantum World Technologies Inc. Tempo inteiroWhat You'll Do: 1st line support – troubleshooting of IT related problems from in-house software to hardware, such as iPhones/iPads, Laptops, PCs, and Printers. Escalate unresolved calls to the correct support team as described within our corporate knowledge base. Receiving, logging, and managing calls from customers end users via telephone, chat, and...
-
Product Analyst
1 dia atrás
Cuiabá, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!!Here you can transform your career!Why to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to...
-
Analista De Suporte
Há 5 dias
Cuiabá, Brasil Pasquali Solution Tempo inteiroRequisitos ObrigatóriosHabilidade avançada em oferecer suporte de helpdesk aos usuários, lidando com questões de hardware e software.Conhecimento sólido em redes para solucionar problemas de conectividade e infraestrutura.Experiência comprovada em análise de dados, com destaque para a manipulação de planilhas e ferramentas avançadas no...
-
Supply Chain Analyst
2 semanas atrás
Cuiabá, Brasil INDI Staffing Services Tempo inteiroAt INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work. Overview of the role: We are looking for a Supply Chain Analyst to join our team and help drive our growth....
-
Supply Chain Analyst
Há 2 dias
Cuiabá, Brasil INDI Staffing Services Tempo inteiroAt INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work. Overview of the role: We are looking for a Supply Chain Analyst to join our team and help drive our growth....
-
Product Analyst
4 semanas atrás
Cuiabá, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Analista de Suporte
4 semanas atrás
Cuiabá, Brasil Pasquali Solution Tempo inteiroRequisitos Obrigatórios Habilidade avançada em oferecer suporte de helpdesk aos usuários, lidando com questões de hardware e software. Conhecimento sólido em redes para solucionar problemas de conectividade e infraestrutura. Experiência comprovada em análise de dados, com destaque para a manipulação de planilhas e ferramentas avançadas no Excel....
-
Operador de Sistemas
4 semanas atrás
Cuiabá, Brasil Log Lab Tempo inteiroA Log,Lab Inteligência Digital é uma empresa com mais de 21 anos de mercado, atuando exclusivamente no setor público, junto à empresas estatais, instituições e órgãos da esfera municipal, estadual e federal. Esta experiência nos confere a possibilidade de agregar muito valor aos contratos nos quais atuamos, por conhecer a fundo as dificuldades e...
-
Sr. Technical Customer Success Analyst
4 semanas atrás
Cuiabá, Brasil CAI Software, LLC Tempo inteiroTitle: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries. Graphic Communications's integrated and automated software offerings and point solutions are designed...
