Conversational Solutions Architect
1 dia atrás
Conversational Solutions Architect (Pre-Sales) - WhatsApp & RCS Join to apply for the Conversational Solutions Architect (Pre-Sales) - WhatsApp & RCS role at Sinch Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies. Responsibilities Consultative Discovery: Understand client goals, KPIs, regulatory restrictions, and channel policies. Solution Design: Design conversational journeys (notifications, 2-way, interactive flows), opt-in/consent strategies, content governance, fallback mechanisms, and observability features. Proof of Value (PoV): Plan and execute POCs (Proofs of Concept)/demos, and model ROI/impact (e.g., CTR/CVR, cost reduction, NPS). Implementation Planning: Assist in the preparation of the implementation plan (milestones, dependencies, risks, technical requirements) and address technical questions from prospects and clients during the sales cycle and kick-off phase. Proposal Documentation: Produce estimates, Statements of Work (SOW), risks/assumptions, and proposal materials; support negotiation and deal closure. Integrations & Security: Guide integrations via REST APIs/webhooks with CRM/CDP/ERP/MarTech/Service Desk systems, authentication, and best practices for security/data privacy (LGPD). Enablement & Training: Create playbooks and train internal teams on best practices for implementing solutions on WhatsApp and RCS channels. Requirements Proven Success in Client-Facing Technical Roles: Demonstrated experience and success in technical roles with direct client interaction (e.g., Pre-Sales/Sales Engineering, Solutions Architecture, Consulting). Full Sales Cycle Expertise: Experience in supporting the entire sales cycle: from solution ideation and design, technological evaluation and POC (Proof of Concept), through to final implementation. Platform Mastery (Agnostic): Practical mastery of the WhatsApp Business Platform and RCS Business Messaging (journeys, policies, metrics, limitations), regardless of the vendor. Technical Foundations: Solid foundation in REST APIs, webhooks, authentication methods (OAuth/JWT), Postman, and technical troubleshooting. Language Fluency: Fluent Portuguese and Fluent English. CPaaS/Builders Experience: Experience with leading BSPs/CPaaS providers (brand agnostic) and journey/"flows" builders. AI/Conversational Background: Background in chatbots/NLP/LLM (prompting, grounding, guardrails) applied to service, sales, collections, or marketing use cases. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Technology, Information and Internet Referrals increase your chances of interviewing at Sinch by 2x. #J-18808-Ljbffr
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São Paulo, Brasil beBeeTechnicalLeadership Tempo inteiroConversational AI Solutions Architect Sinch is at the forefront of transforming customer communications, offering innovative solutions that empower businesses around the globe. We are seeking an experienced Conversational AI Solutions Architect to lead the development and enhancement of our cutting-edge conversational platforms. Lead the design and...
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Expert Conversational AI Solutions Architect
1 dia atrás
São Paulo, Brasil beBeeTechnicalLeadership Tempo inteiroConversational AI Solutions Architect Sinch is at the forefront of transforming customer communications, offering innovative solutions that empower businesses around the globe. We are seeking an experienced Conversational AI Solutions Architect to lead the development and enhancement of our cutting-edge conversational platforms. Lead the design and...
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Tech Lead
1 semana atrás
São Paulo, Brasil Sinch Tempo inteiroSinch is at the forefront of transforming customer communications, offering innovative solutions that empower businesses around the globe. We are looking for a Tech Lead specializing in Conversational Solutions to guide our talented engineers and help shape our cutting-edge platforms.In this role, you will be instrumental in developing and enhancing our...
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Tech Lead
2 semanas atrás
São Paulo, Brasil Sinch Tempo inteiroSinch is at the forefront of transforming customer communications, offering innovative solutions that empower businesses around the globe. We are looking for a Tech Lead specializing in Conversational Solutions to guide our talented engineers and help shape our cutting-edge platforms. In this role, you will be instrumental in developing and enhancing our...
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Tech Lead
2 semanas atrás
São Paulo, Brasil Sinch Tempo inteiroSinch is at the forefront of transforming customer communications, offering innovative solutions that empower businesses around the globe. We are looking for a Tech Lead specializing in Conversational Solutions to guide our talented engineers and help shape our cutting-edge platforms. In this role, you will be instrumental in developing and enhancing our...
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Tech Lead
1 semana atrás
São Paulo, Brasil Sinch Tempo inteiroSinch is at the forefront of transforming customer communications, offering innovative solutions that empower businesses around the globe. We are looking for a Tech Lead specializing in Conversational Solutions to guide our talented engineers and help shape our cutting-edge platforms. In this role, you will be instrumental in developing and enhancing our...
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Tech Lead
Há 7 dias
São Paulo, Brasil Sinch Tempo inteiroSinch is at the forefront of transforming customer communications, offering innovative solutions that empower businesses around the globe. We are looking for a Tech Lead specializing in Conversational Solutions to guide our talented engineers and help shape our cutting-edge platforms. In this role, you will be instrumental in developing and enhancing our...
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Tech lead
1 semana atrás
São Paulo, Brasil Sinch Tempo inteiroSinch is at the forefront of transforming customer communications, offering innovative solutions that empower businesses around the globe. We are looking for a Tech Lead specializing in Conversational Solutions to guide our talented engineers and help shape our cutting-edge platforms. In this role, you will be instrumental in developing and enhancing our...
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Tech Lead
Há 3 dias
São Paulo, Brasil Sinch Tempo inteiroSinch is at the forefront of transforming customer communications, offering innovative solutions that empower businesses around the globe. We are looking for a Tech Lead specializing in Conversational Solutions to guide our talented engineers and help shape our cutting-edge platforms. In this role, you will be instrumental in developing and enhancing our...
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Tech Lead
1 semana atrás
São Paulo, SP, Brasil Sinch Tempo inteiroSinch is at the forefront of transforming customer communications, offering innovative solutions that empower businesses around the globe. We are looking for a Tech Lead specializing in Conversational Solutions to guide our talented engineers and help shape our cutting-edge platforms. In this role, you will be instrumental in developing and enhancing our...
