Developer ServiceNow

Role Purpose

The purpose of this role is to design, test, and maintain software programs for operating systems or applications which need to be deployed at a client end and ensure it meets 100% quality assurance parameters.

Do

1. Instrumental in understanding the requirements and design of the product/software
   1. Develop software solutions by studying information needs, systems flow, data usage, and work processes.
   2. Investigating problem areas followed by the software development life cycle.
   3. Facilitate root cause analysis of the system issues and problem statements.
   4. Identify ideas to improve system performance and impact availability.
   5. Analyze client requirements and convert requirements to feasible design.
   6. Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements.
   7. Conferring with project managers to obtain information on software capabilities.
2. Perform coding and ensure optimal software/module development
   1. Determine operational feasibility by evaluating analysis, problem definition, requirements, software development, and proposed software.
   2. Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases.
   3. Modify software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
   4. Analyze information to recommend and plan the installation of new systems or modifications of an existing system.
   5. Ensure that code is error-free or has no bugs and test failures.
   6. Prepare reports on programming project specifications, activities, and status.
   7. Ensure all the codes are raised as per the norm defined for project/program/account with clear description and replication patterns.
   8. Compile timely, comprehensive, and accurate documentation and reports as requested.
   9. Coordinate with the team on daily project status and progress and document it.
   10. Provide feedback on usability and serviceability, trace the result to quality risk, and report it to concerned stakeholders.
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
   1. Capture all the requirements and clarifications from the client for better quality work.
   2. Take feedback on a regular basis to ensure smooth and on-time delivery.
   3. Participate in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
   4. Consult with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.
   5. Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
   6. Document very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation.
   7. Ensure good quality of interaction with customers with respect to e-mail content, fault report tracking, voice calls, business etiquette, etc.
   8. Timely response to customer requests and no instances of complaints either internally or externally.

Stakeholder Interaction

Stakeholder Type : Internal and External

Stakeholder Identification : Lead Software Developer, Project Manager, Software Developers, Clients

Purpose of Interaction : Regular reporting & updates, work coordination and support in providing testing solutions, provide apt solutions and support as per the requirement.

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/Skill
  • Leveraging Technology – Knowledge of current and upcoming technology along with expertise in programming (automation, tools, and systems) to build efficiencies and effectiveness in own function/Client organization – Competent
  • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk –Expert
  • Technical knowledge – knowledge of various programming languages, tools, quality management standards, and processes - Expert

Deliver

No.

Performance Parameter

Measure

1.

Continuous Integration, Deployment & Monitoring of Software

100% error-free onboarding & implementation, throughput %, adherence to the schedule/release plan

2.

Quality & CSAT

On-time delivery, manage software, troubleshoot queries, customer experience, completion of assigned certifications for skill upgradation

3.

MIS & Reporting

100% on-time MIS & report generation