Bilingual Tax Assistant
1 semana atrás
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self-learning opportunities and maintaining personal networks
Stakeholder Interaction
- Internal
- Team Leaders - Performance review
- HR - Hiring and employee engagement and retention
- Training Team - Capability development
- Technical Lead - Training, issue escalation/resolution
- External
- Client - Query Resolution
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent
Behavioral Competencies
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
Deliver
- Performance Parameter - Measure
- Process - No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
- Self-Management - Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
-
Social Media Bilingual Assistant
3 semanas atrás
Curitiba, Paraná, Brasil NetSource Tempo inteiroJob Title: Social Media Bilingual Assistant - EnglishAbout the Role:We are seeking a highly skilled Social Media Bilingual Assistant to join our team at NetSource. As a key member of our commercial team, you will be responsible for driving business growth and providing exceptional customer service to our clients.Key Responsibilities:* Contact new and...
-
Social Media Bilingual Assistant
4 semanas atrás
Curitiba, Paraná, Brasil NetSource Tempo inteiroJob Title: Social Media Bilingual Assistant - EnglishWe are seeking a highly skilled and motivated Social Media Bilingual Assistant to join our team at NetSource. As a key member of our sales team, you will be responsible for driving business growth and providing exceptional customer service to our clients.Key Responsibilities:Contact new and existing...
-
Social Media Bilingual Assistant
3 semanas atrás
Curitiba, Paraná, Brasil NetSource Tempo inteiroJob Title: Social Media Bilingual Assistant - EnglishAbout the Role:We are seeking a highly motivated and experienced Social Media Bilingual Assistant to join our team at NetSource. As a key member of our sales team, you will be responsible for driving business growth by identifying and pursuing new sales opportunities, providing exceptional customer...
-
Social Media Bilingual Assistant
4 semanas atrás
Curitiba, Paraná, Brasil NetSource Tempo inteiroJob Title: Assistente de Mídias Sociais Bilingue – InglêsAt NetSource, we are seeking a highly skilled and motivated Social Media Bilingual Assistant to join our team in Curitiba, PR. As a key member of our team, you will be responsible for driving business growth and providing exceptional customer service to our clients.Key Responsibilities:Client...
-
Bilingual Tax Assistant
2 meses atrás
Curitiba, Brasil Wipro Limited Tempo inteiroCuritiba, Brazil - DOP - 3105565 **Job Description**: **Role Purpose** - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ **Do** **Support process by managing transactions as per required quality standards** - Document all...
-
Bilingual Tax Assistant
2 semanas atrás
Curitiba, Brasil Wipro Technologies Tempo inteiroRole Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a...
-
HR Assistant Spanish Bilingual
5 meses atrás
Curitiba, Brasil Magnet HR Group LLC Tempo inteiroHR Assistant Bilingual Spanish OVERVIEW: Assist the Human Resource Department with administrative and human recourse functions. EDUCATION: Bachelors Preferred or equivalent experience. SUPERVISORY RESPONSIBILITIES**:This position has no supervisory responsibilities.** COMPETENCIES - To perform this job successfully, an individual must be able to perform...
-
Education Assistant
Há 5 dias
Curitiba, Paraná, Brasil Red House International School Tempo inteiro**Contribute to a Brighter Future**We are a network of bilingual international schools with a strong commitment to education and community. Our mission is to provide a high-quality education that fosters lifelong learning, international mindedness, and a sense of social responsibility.As an Education Assistant, you will play a vital role in supporting our...
-
Social Media Bilingual Assistant
Há 1 mês
Curitiba, Paraná, Brasil NetSource Tempo inteiroJob Title: Assistente de Mídias Sociais Bilingue – InglêsAt NetSource, we are seeking a highly skilled and motivated Social Media Bilingual Assistant to join our team in Curitiba, Brazil. As a key member of our team, you will be responsible for driving business growth and providing exceptional customer service to our clients.Key Responsibilities:Client...
-
Multilingual Media Assistant
Há 24 horas
Curitiba, Paraná, Brasil NetSource Tempo inteiroJob Title: English Language Media CoordinatorJob Summary:We are seeking a highly motivated and organized Bilingual Media Support Specialist to join our team at NetSource. As an English Language Media Coordinator, you will be responsible for managing the media presence of our clients, including social media, email, and phone communication.Key...
-
Bilingual Tax Support Specialist
2 semanas atrás
Curitiba, Paraná, Brasil Wipro Limited Tempo inteiroJob Description:Role Purpose:The purpose of this role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.Key Responsibilities:Support process by managing transactions as per required quality standards.Document all pertinent end user identification information,...
-
Financial Tax Assistant
1 semana atrás
Curitiba, Brasil Wipro Limited Tempo inteiroJob Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or...
-
Teaching Assistant
5 meses atrás
Curitiba, Brasil Red House International School Tempo inteiro**Come build a better world with us!** **WE CARE** Are you passionate about education and, just like us, do you dream of a better and more peaceful world? Then come join our team! With more than 50 years of experience in the sector and presence in several Brazilian regions, we are a network of bilingual international schools with a lot of Brazilianness....
-
Teaching Assistant
5 meses atrás
Curitiba, Brasil Red House International School Tempo inteiro**Come build a better world with us!** **WE CARE** Are you passionate about education and, just like us, do you dream of a better and more peaceful world? Then come join our team! With more than 50 years of experience in the sector and presence in several Brazilian regions, we are a network of bilingual international schools with a lot of Brazilianness....
-
Logistics Assistant
2 semanas atrás
Curitiba, Paraná, Brasil Mondelez International Tempo inteiro**Be part of a global leader in the snacking industry.****Join Mondelez International's mission to lead the future of Snacking. Make It With Pride.****Key Responsibilities:**Manage the receipt, organization, storage, handling, and delivery of packaging materials, raw materials, and finished products in accordance with established deadlines, locations, and...
-
Physical Education Specialist Teacher
5 meses atrás
Curitiba, Brasil Red House International School Tempo inteiro**Come build a better world with us!** **WE CARE** Are you passionate about education and, just like us, do you dream of a better and more peaceful world? Then come join our team! With more than 50 years of experience in the sector and presence in several Brazilian regions, we are a network of bilingual international schools with a lot of Brazilianness....