CRM Analyst

1 hora atrás

São Paulo, Brasil DiDi Chuxing Tempo inteiro

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. #LI-Hybrid About the team/role The Sales Enablement & CRM team ensures that our sales organization operates with the requisite tools, processes, and training to perform at its peak. From CRM hygiene to onboarding, from playbooks to partner training, this team bridges sales operations and sales excellence. The CRM Analyst is responsible for supporting CRM operations and ensuring data quality across the sales pipeline. This role focuses on database hygiene, process tracking, and alignment of CRM tools with the sales process. In this role, you'll be... Maintaining CRM data accuracy and hygiene; Supporting lead management processes across the funnel; Assisting in the design and monitoring of CRM workflows; Preparing dashboards, reports, and performance trackers from CRM; Supporting the manager in system improvements and adoption initiatives. We're eager to be in touch because you have... Background in Business, IT, Data Analytics, or related fields; Strong Excel/Google Sheets skills; basic familiarity with CRM systems required; Detail orientation and organizational skills; Fluency in English (mandatory); Mandarin is a strong plus; Curiosity for CRM processes and willingness to learn system improvements. You’ll love working at DiDi because... We create user value We are data-driven Win-win Collaboration We believe in integrity Growth Diversity and Inclusion Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). #J-18808-Ljbffr

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