Tech Support Senior Analyst
2 semanas atrás
Functions of the vacancy:Provide technical support to customers by phone, email and chat;Diagnose and resolve issues related to hardware and software;Set up and maintain computer equipment such as desktops, laptops, printers, ipads, and mobile devices;Install, upgrade, and configure software and applications;Collaborate with other IT team members to resolve complex issues or escalate incidents as necessary;Continuously improve technical support processes and procedures Monitor and analyze customer feedback to identify areas for improvement;Manage the stock of IT assets;Perform preventive and corrective maintenance to multifunctional equipment.
Hard skills:Knowledge in preventive and corrective maintenance of any technological equipment, as well as its repair;Strong problem solving skills and ability to solve complex technical problems;Experience with ticketing systems;Service attitude;Windows 10 and 11 experience, multifunctional printers, Office 2016 or 365, G-Suite, Jira or other ITSM tool, computer skills are Windows OS or MacOs, Android phones and IOs;Availability to provide support in different locations.
Soft skills:+2 years in IT Support;Excellent communication skills, both verbal and written;Ability to work independently and as part of a team;Continuous improvement approach;Organization skills;Advanced Spanish or English speaking.
Role success KPIs:Satisfaction survey (NPS);Improve IT service level.
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Tech Support Senior Analyst
2 semanas atrás
Barueri, Brasil Kavak.com Tempo inteiroRole specific mission:Act as IT technical supportHours: Monday to Friday from 09:00 to 18:00Area of work: Barueri / SPFunctions of the vacancy:Provide technical support to customers by phone, email and chat;Diagnose and resolve issues related to hardware and software;Set up and maintain computer equipment such as desktops, laptops, printers, ipads, and...
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Tech Support Senior Analyst
2 semanas atrás
Barueri, Brasil Kavak.com Tempo inteiroRole specific mission:Act as IT technical supportHours: Monday to Friday from 09:00 to 18:00Area of work: Barueri / SPFunctions of the vacancy:Provide technical support to customers by phone, email and chat;Diagnose and resolve issues related to hardware and software;Set up and maintain computer equipment such as desktops, laptops, printers, ipads, and...
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Tech Support Senior Analyst
2 semanas atrás
barueri, Brasil Kavak.com Tempo inteiroRole specific mission: Act as IT technical support Hours: Monday to Friday from 09:00 to 18:00 Area of work: Barueri / SP Functions of the vacancy: Provide technical support to customers by phone, email and chat; Diagnose and resolve issues related to hardware and software; Set up and maintain computer equipment such as desktops, laptops, printers, ipads,...
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Tech Support Senior Analyst
2 semanas atrás
Barueri, SP, Brasil Kavak.com Tempo inteiroRole specific mission: Act as IT technical support Hours: Monday to Friday from 09:00 to 18:00 Area of work: Barueri / SP Functions of the vacancy: Provide technical support to customers by phone, email and chat; Diagnose and resolve issues related to hardware and software; Set up and maintain computer equipment such as desktops, laptops, printers,...
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Tech Support Senior Analyst
2 semanas atrás
Barueri, SP, Brasil Kavak.com Tempo inteiroRole specific mission: Act as IT technical support Hours: Monday to Friday from 09:00 to 18:00 Area of work: Barueri / SP Functions of the vacancy: Provide technical support to customers by phone, email and chat; Diagnose and resolve issues related to hardware and software; Set up and maintain computer equipment such as desktops, laptops, printers,...
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Tech Support Senior Analyst
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Barueri, São Paulo, Estado de São Paulo, Brasil Kavak.com Tempo inteiroRole specific mission:Act as IT technical supportHours: Monday to Friday from 09:00 to 18:00Area of work: Barueri / SPFunctions of the vacancy:Provide technical support to customers by phone, email and chat;Diagnose and resolve issues related to hardware and software;Set up and maintain computer equipment such as desktops, laptops, printers, ipads, and...
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Tech Support Senior Analyst
2 semanas atrás
Barueri, Brasil Kavak. com Tempo inteiroRole specific mission:Act as IT technical supportHours: Monday to Friday from 09:00 to 18:00Area of work: Barueri / SPFunctions of the vacancy:Provide
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