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Senior Technical Consultant – ServiceNow
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Company Description: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you get to do in this role: Senior Technical Consultant – ServiceNow (Technology and Core Business Workflows) We are seeking an experienced Senior Technical Consultant in ServiceNow with a proven track record of delivering large scale implementations across Technology Workflows such as ITSM, ITOM, ITAM, SPM, Risk, SecOps and Core Business Workflows including HRSD, S2P, Workplace Service Delivery, Legal and others. This role requires a professional with both strong technical expertise and solution design skills, capable of translating customer requirements into scalable ServiceNow solutions while ensuring governance, performance, and long term maintainability. As a Senior Technical Consultant, you will Lead configuration and implementation of multiple ServiceNow modules with deep hands on technical skills. Design, script, and optimize solutions using JavaScript, Flow Designer, Playbooks, and platform automation features. Implement and govern large scale integrations with high data volumes, ensuring performance and security standards are met. Apply best practices in platform governance, performance optimization, and maintenance including upgrades and patching. Configure and extend the platform using business rules, client scripts, ACLs, notifications, knowledge management, service portal and employee experience features. Act as a trusted advisor, guiding customers through adoption strategies, process improvements, and alignment with ServiceNow leading practices. Mentor junior consultants and collaborate with solution architects, project managers, and business process consultants to drive successful project outcomes. Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Required Advanced English and Spanish. Proven hands on experience in ServiceNow implementations covering Technology Workflows ITSM, ITOM, ITAM, SPM, Risk, SecOps and Core Business Workflows HRSD, S2P, Workplace Service Delivery, Legal and others. Advanced development skills in JavaScript including scripting with business rules, client scripts, UI policies, ACLs and customizations. Strong knowledge of Flow Designer, Playbooks, Knowledge Management, Service Portal and Employee Center. Experience with integrations involving large data volumes using ServiceNow native and custom approaches. Solid knowledge of platform performance, governance, and maintenance best practices. Advanced expertise in at least three ServiceNow modules. Experience with upgrades and patching cycles. Knowledge of business processes related to ServiceNow modules. Experience in Financial Services, Telecommunications, or Public Sector industries. Knowledge of architecture frameworks such as TOGAF or similar. Nice to Have: Proficiency in implementing and configuring ServiceNow AI capabilities, with the ability to design solutions that leverage AI features to optimize workflows and enhance user experience. ServiceNow Certifications: CTA Certified Technical Architect, CSA Certified System Administrator, CAD Certified Application Developer. Two or more CIS Certified Implementation Specialist certifications. Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. #J-18808-Ljbffr
