Process Lead

Overview

Job Title: Process Lead / Senior Appraisal Analyst – HELOCs and Mortgage

Location: Atlanta, GA, or anywhere in the US – Must be willing to work EST or CST

In the Process Lead role, you will review the Desktop Exterior and Desktop Interior assessments to evaluate and sign off a property's valuation for a large bank in the US. When taking a decision about a property’s valuation, you will ensure compliance with Federal/State laws to ensure that loans that are secured with real estate are protected with adequate collateral value.

In the role of Process Lead, you will execute transactions as per prescribed guidelines and timelines, review and validate the inputs from other team members, support your manager in training activities, daily operations reviews, and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys.

• Review collateral to ensure compliance with Federal/state law and that loans secured with real estate have adequate collateral value.
• Successfully use critical thinking and analytical skills to review collaterals.
• Develop and maintain a strong understanding of Mortgage Lending products, policies, processes, and their collateral requirements.
• Obtain required collateral documentation per program requirements from internal clients, external clients, vendors, and third-party sources.
• Perform a detailed review of all collateral documentation to ensure that loans meet portfolio and investor guidelines.
• Identify and escalate collateral issues to the appropriate teammate for further evaluation.
• Consistently communicate with other departments and sales to ensure pipeline metrics and quality guidelines are met.
• Adhere to all compliance regulations and controls.
• Develop and maintain positive working relationships with co-workers, internal and external clients, business partners, and vendors.

Basic

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of relevant work experience

Qualifications Preferred

• Three to five years of mortgage or consumer lending experience
• Three years of continuous collateral review and approval experience
• Excellent communication skills, both written and verbal, in relating to internal and external clients
• Demonstrates proficiency in basic computer applications such as Microsoft Office software products
• Ability to travel, occasionally overnight

• Understanding of appraisal compliance and generally accepted appraisal rules
• Experience with using appraisal and market evaluation tools
• Demonstrates proficiency in mortgage automated processing systems
• Basic knowledge of bank services and products

Note : Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face.

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by various HR-specific awards. The company has consistently been ranked among the top employers based on HR practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of a protected veteran, or disability.

Country: USA

State/Region/Province: Anywhere in the US and/or Remote

Work Location: Anywhere in the US and/or Remote

Interest Group: IBPO USA

Domain: Financial services

Company: IBPO USA

Role Designation: 234BPLEDAL Process Lead