Outsourcing Sales Operations Senior Manager

Overview About the role The Outsourcing Sales Operations Senior Manager is the most senior leader on the ground, with ultimate accountability for the efficiency, strategy, execution and reporting to the client of all sales-related operations. This is a highly strategic and executive-level role that requires a sharp focus on data, processes, and systems that enable revenue growth. The ideal candidate is a resilient and decisive leader who thrives in high-stakes environments, ensuring the sales organization has the tools and insights needed to excel. This role demands a self-motivated professional with an unyielding desire for both personal and organizational development, constantly tackling complex, multifaceted challenges. Responsibilities Outsourcing Sales Operations Leadership: Provide overarching strategic direction for all outsourcing sales-related operations, making high-level decisions that impact business outcomes and ensuring the sales organization is optimized for efficiency. High-Level Escalation Management: Serve as the final point of contact for all major escalations, making critical, often difficult decisions to resolve issues and mitigate risk. Process & Systems Optimization: Design, implement, and maintain scalable sales processes and systems, leveraging technology and automation to streamline workflows and improve productivity. Performance Analysis & Insights: Conduct deep analysis of sales data to uncover trends, identify bottlenecks, and provide high-value insights to sales leadership. Translate complex data into actionable strategies that drive a performance culture. Forecasting & Planning: Lead the sales forecasting and planning processes, ensuring accuracy and providing leadership with a clear view of business risks and opportunities. Cross-Functional Collaboration: Partner with operational leaders, BI, and other departments to ensure alignment between sales and broader business objectives. Mentorship & Development: Mentor and guide the management team (including Ops Managers), fostering a culture of excellence and a strong leadership pipeline. What you need to have to be considered Experience & Executive Acumen: Senior leadership experience in outsourcing sales operations, outsourcing business operations, or similar management role with a proven ability to lead a business unit in complex corporate environments. Resilience & Decision-Making: Proven track record of making swift, critical decisions under pressure and demonstrating resilience in challenging situations. Strategic & Analytical Skills: Strong strategic mindset and ability to analyze complex data to forecast risks, identify opportunities, and make informed decisions. Language Fluency: Advanced English and full professional fluency in Portuguese for effective communication with stakeholders. Dependable & High-Achieving: Dependable, reliable, and highly motivated with unwavering commitment to excellence. These will help you stand out Outsourcing Sales Operations Expertise: Documented history of leading outsourcing sales operations departments to high levels of efficiency and productivity. Executive Presence & Influence: Exceptional communication and negotiation skills to influence and build trust with stakeholders. Technology Acumen: Advanced experience with CRM systems, business intelligence tools, and sales automation software. Change Management: Visionary who leads and implements large-scale sales process transformations. Change Management & Innovation: Leadership in transforming initiatives to keep the organization ahead of the curve. Financial Expertise: Deep understanding of financial metrics, including P&L management, budgeting, and forecasting, linking operational performance to financial health. Proactive Risk Management: Ability to anticipate and mitigate strategic risks and develop contingency plans. Proven Executive Leadership: Documented history of leading entire business units to growth and success. Work model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through wellbeing programs. This role is onsite, requiring 5 days a week in a Cognizant office in São Paulo. #J-18808-Ljbffr