Expert Services Manager

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**Job Description** This position reports to**:
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
**What you get to do in this role**:
- Interface with leadership teams in the Business Unit, Sales, Marketing and Engineering to understand product, sales, and marketing direction
- Create services offerings that enhance and assure the value of the product suite for both new customers and the install base
- Drive technical innovation of implementation approaches within the services team to improve efficiency and achieve services business objectives
- Build the capabilities of both the internal services team and services partners to position, implement, and optimize the Security product suite
- Work with the ServiceNow leadership, the Business Units, and our partner management teams to ensure adequate numbers of trained internal and external resources are available to meet pipeline demands
- Monitor and report on inflight deployments to ensure implementation success
- Support account escalations and customer satisfaction efforts as needed
**Qualifications** To be successful in this role you have**:
- years industry experience:
- Highly motivated, driven and passionate about the intersection of technology and business challenges
- people management experience, preferably in a professional services environment
- Solid business and financial acumen - years managing a P&L
- Experience in building or leading professional services organizations strongly preferred
- Dedication and commitment to customer success
- A determination to make things better each day
- Strong people development, including coaching and mentoring for business and technical roles
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
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From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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