Senior Program Manager

2 meses atrás


São Paulo, Brasil Amazon Tempo inteiro
Senior Program Manager - Payments, International Emerging Stores Payments

As one of the largest e-commerce companies in the world, Amazon processes billions of secure online transactions via a number of payment mechanisms, including credit cards, direct debit, and electronic gift certificates. Transactions are processed on behalf of thousands of merchants, including Amazon.com. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.

International Expansion Payments includes larger payments teams such as software development, product management, and technical operations. This team is responsible for driving the best payment experience for international customers by launching local payment methods and additional payment features.

This role is responsible for managing product/project launch and driving and ensuring success of the objectives to improve customer experience. This role requires serving as a hands-on analyst, resolving escalations, and managing Payments' partners and internal clients. It is critical that the successful candidate can communicate effectively internally across teams and externally with partners, both written and verbally.

The ideal candidate is a motivated self-starter who can work independently in a fast-paced, ambiguous environment with limited supervision. He or she must be a fast learner, able to quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. The candidate will be analytical in their decision-making, with the demonstrated ability to drive issues to completion and have a passion for supplying their clients with data.

Key Job Responsibilities
  1. Manage cross-border payment roadmap and relationships with third-party partners and internal teams to execute the roadmap.
  2. Define the program (mission, vision, tenets), set objectives, analyze data, and drive improvements.
  3. Articulate scope, timeline, owners, risks, and the steps to mitigate those risks.
  4. Accelerate progress by driving crisp and timely decisions, clearing blockers, and escalating appropriately.
  5. Recommend and drive projects to improve customer pain points within the larger Payments organization and services across Amazon.
  6. Work with technology and operations teams to drive payment processing performance improvement after launch.
  7. Define metrics for assessing performance and trends.
BASIC QUALIFICATIONS

- 7+ years of program or project management experience
- 7+ years of owning program strategy, end-to-end delivery, and communicating results to senior leadership experience
- 7+ years of defining and executing against program timeline & requirements experience
- 7+ years of managing stakeholders in cross-functional projects experience
- Experience using data and metrics to determine and drive improvements

PREFERRED QUALIFICATIONS

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field

Posted: September 19, 2024 (Updated 1 day ago)

Posted: August 7, 2024 (Updated 2 days ago)

Posted: June 3, 2024 (Updated 3 days ago)

Posted: May 23, 2024 (Updated 3 days ago)

Posted: September 1, 2024 (Updated 3 days ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • São Paulo, Brasil Amazon Tempo inteiro

    Senior Program Manager, Fleet ExperienceAmazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and...


  • São Paulo, São Paulo, Brasil Ll Oefentherapie Tempo inteiro

    Job Title: Senior Principal Program Manager - Customer Delivery ManagementAt Ll Oefentherapie, we are seeking a skilled Senior Principal Program Manager - Customer Delivery Management to join our team. The successful candidate will be responsible for managing dedicated cloud customer relationships, ensuring delivery expectations are clear, communicated, and...


  • São Paulo, Brasil Amazon Tempo inteiro

    Senior Program Manager, Fleet ExperienceAmazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and...


  • São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    Job Opportunity: Senior Product ManagerAre you passionate about cutting edge technologies such as artificial intelligence and ambient computing? The Amazon Alexa International team is looking for a Senior Product Manager to improve and invent the Alexa customer experience for Brazilian Customers.As a Senior Product Manager, you will have a wide set of...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Job Title: Senior Program Manager for Payments Acceptance and ExperienceAbout the Role:We are seeking a highly skilled Senior Program Manager to lead our Payments Acceptance and Experience program at Amazon. As a key member of our team, you will be responsible for sponsoring the coordination of project prioritization and next features along with our tech...


  • São Paulo, Brasil Google Inc. Tempo inteiro

    Senior Program Manager, Data Science, SearchExperience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.Please submit your resume in English - we can only consider applications submitted in this language.Minimum Qualifications:Bachelor's degree or equivalent practical experience.8 years...


  • Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Experience in program/product management, operations, or a related field - People management experience, including building and leading high-performing teams - Excellent analytical and problem-solving skills, with the ability to derive insights from data - Strong program and project management skills, with the ability to drive complex initiatives to...

  • Sr. Program Manager, Rbs

    3 semanas atrás


    São Paulo, Brasil Amazon Tempo inteiro

    Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to help expand its Stranded Inventory Reduction Program (SIRP). The objective of the Program is to eliminate defects leading to inventory availability in our FCs but not available for the customer to buy. We understand the root cause for these defects and fix/eliminate them,...


  • São Paulo, Brasil Amazon Tempo inteiro

    Sr. Technical Program Manager, INTech LATAMThe Amazon International Technology Team is hiring a Senior Technical Program Manager to work in our Sao Paulo dev center in Brazil. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, technical design of the solutions/systems,...

  • Senior Program Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Job Description:As a Senior Program Manager at Amazon, you will be responsible for driving the best payment experience for international customers by launching local payment methods and additional payment features.This role requires serving as a hands-on analyst, resolving escalations, and managing Payments' partners and internal clients.The ideal candidate...


  • São Paulo, Brasil Amazon Tempo inteiro

    Sr Program Manager, Everyday Essentials, ConsumablesAmazon is seeking a Senior Program Manager who will be the single thread owner of the Everyday Essentials selection in Brazil Store (supermarket and drugstore items), managing the interface of key inputs and initiatives to grow and improve profitability of this strategic cohort. This PM has to be...

  • Program Manager

    6 meses atrás


    Sao Paulo, Brasil AM53 Tempo inteiro

    Program Manager (PMO) - Sênior. This particular position would be dedicated to the data, AI, and BI reporting/analytics teams, but it will require cross team coordination across various other teams. - Develops and implements PMO processes and policies, and works with other department leaders to define, prioritize, and develop projects and programs; -...


  • São Paulo, São Paulo, Brasil Am53 Tempo inteiro

    Program Management Role at Am53This position is part of the Am53 technology team and will be dedicated to the data, AI, and BI reporting/analytics teams. The successful candidate will require cross-team coordination across various other teams.Key Responsibilities:Develops and implements PMO processes and policies, and works with other department leaders to...

  • SAP FICO Program Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    Senior Test Manager for SAP FICOCognizant Technology Solutions, a leading IT services company, is seeking a seasoned Senior Test Manager to lead the SAP FICO testing program. As a key member of our team, you will be responsible for overseeing the entire testing lifecycle, from requirements gathering to test closure.Responsibilities:Lead the testing team and...


  • São Paulo, Brasil Oracle Hong Kong Tempo inteiro

    Senior Principal Program Manager – Customer Delivery ManagementManage LAD dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely mannerProvide a single point of contact for customer leadership and project teamsOwn work-back schedules, communication plans, and monitor...


  • São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiro

    Job SummaryAmazon Servicos De Varejo Do Brasil Ltda. is seeking a highly skilled Program Manager, Consumables Programs to join our team. The ideal candidate will have experience in program or project management, with a strong background in defining and implementing process improvement initiatives using data and metrics.Key Responsibilities- Manage Products...


  • São Paulo, Brasil Amazon Tempo inteiro

    SR. PROGRAM MANAGER, ON ROAD STAFFING, FIELD FUNNEL OPSDESCRIPTION: The Senior Program Manager of Field Funnel Ops (FFO), On Road Staffing (ORS) is an omni-purpose role that is cross-functionally strategic, analytical, and innovative.The scope of impact spans across Brazil, directly supporting Delivery Service Partners (DSPs).This role requires a tenacious...

  • Catalog Program Manager

    7 meses atrás


    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Cross functional project delivery experience; - Years of program, product or project management experience; - Working cross functionally with tech and non-tech teams experience; - Experience defining program requirements and using data and metrics to determine improvements; - Experience managing teams; - Experience managing, analyzing and communicating...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Job Title: Senior Vendor Development ManagerJob Summary:We are seeking a Senior Vendor Development Manager to play a key role in our Retail team by driving vendor performance, negotiating terms, and handling promotions. As a senior vendor manager, you will report to the head of vendor management and be responsible for leading a team of vendor managers and...


  • São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    Job Opportunity: Senior Product ManagerAre you passionate about cutting edge technologies such as artificial intelligence and ambient computing? The Amazon Alexa International team is looking for a Senior Product Manager to improve and invent the Alexa customer experience for Brazilian Customers. As a Senior Product Manager, you will have a wide set of...