Engagement Manager
Há 6 dias
O Engagement Manager é o responsável pelo sucesso global de um ou mais projetos de consultoria (engagement) desde o planejamento e execução até a satisfação do cliente e o impacto gerado. Atua como ponte entre o cliente e o time de consultores , garantindo que o trabalho entregue resolva o problema de negócio e gere valor tangível. Principais Responsabilidades 1. Gestão de Projetos e Delivery Planeja, estrutura e executa projetos de consultoria de ponta a ponta. Garante que os entregáveis atendam aos padrões de qualidade da firma. Coordena analistas, associados e especialistas, priorizando atividades e recursos. Gerencia o cronograma, orçamento e escopo do engagement. Conduz checkpoints semanais e revisões com o cliente e a liderança interna. Responsabilidade final: entregar impacto dentro do prazo e do escopo, com qualidade de partner. 2. Relacionamento com o Cliente Atua como ponto focal diário com executivos de nível gerencial e diretivo (C-Level). Constrói confiança, entende as dores do cliente e traduz isso em soluções práticas. Sabe navegar politicamente dentro da organização, conectando áreas e decisões. Facilita reuniões executivas e apresentações estratégicas. 3. Desenvolvimento de Negócios Identifica oportunidades de novos projetos (cross-sell e up-sell). Conecta insights gerados nos projetos às demais ofertas da consultoria. Prepara propostas, estimativas de escopo e apresentações comerciais. Colabora com partners para expandir o portfólio dentro da conta. O EM tem metas indiretas de crescimento da conta, mas é avaliado também pelo potencial de expandir o impacto um KPI típico em consultorias. 4. Liderança e Mentoria Liderar times multifuncionais, promovendo aprendizado, excelência analítica e coesão. Dá coaching a consultores juniores, revisando análises e apresentações. Incentiva cultura de feedback, excelência e ownership. 5. Excelência Analítica e de Comunicação Transforma dados complexos em insights acionáveis. Constrói narrativas executivas em formato de apresentações (deck storytelling). Usa frameworks (como 7S, SWOT, matriz BCG, Porter, etc.) para embasar recomendações. Apresenta resultados e propostas de alto impacto a stakeholders seniores. O Engagement Manager é Um líder de projetos com mentalidade de sócio. Garantindo que o projetos entreguem resultados, cria valor real para o cliente , e planta as sementes do próximo negócio . ;
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