Account Manager

1 dia atrás

Brasília, Brasil Azumo Tempo inteiro

Overview

We are seeking an Account Manager & Account Executive to balance relationship management with new business acquisition. This role is 60% farming (nurturing and growing existing accounts) and 40% prospecting & closing (converting prospects into new clients).

Account Management - Farming (60%)
  • Relationship Ownership: Serve as primary point of contact for assigned client accounts, becoming their trusted technology advisor
  • Account Growth: Identify and develop expansion opportunities within existing accounts (additional projects, new departments, enhanced services)
  • Client Success: Conduct regular check-ins, business reviews, and strategic planning sessions with current clients
  • Issue Resolution: Monitor client satisfaction and proactively address any concerns or challenges
  • Collaboration: Partner with delivery teams to ensure project success and identify future technology needs
  • Contract Management: Manage renewals and negotiate expanded scopes of work
  • Referral Generation: Leverage satisfied clients for referrals and introductions to new prospects
  • Account Analytics: Track and report on account health metrics and growth opportunities
Business Development - Prospecting & Closing (40%)
  • Lead Conversion: Transform qualified leads and prospects into signed contracts
  • Discovery & Needs Assessment: Conduct thorough discovery calls to understand client pain points and requirements
  • Solution Presentation: Deliver compelling presentations that connect technical solutions to business outcomes
  • Proposal Development: Collaborate with technical teams to create accurate project scopes and competitive proposals
  • Contract Negotiation: Navigate pricing discussions, terms, and project timelines to successful closure
Requirements

Must Have:

  • 3-5 years B2B account management and sales experience
  • Previous work at software development companies (internal products or client services)
  • Strong IT background and understanding of agile development practices
  • Advanced written and verbal English communication skills
  • Executive presence and ability to present to C-level stakeholders
  • Proven track record growing accounts and closing new business

Nice to Have:

  • Project management experience
  • Technical background with modern development technologies
  • Enterprise account experience ($100K+ contracts)
  • Existing industry network
Benefits
  • Paid time off (PTO)
  • U.S. Holidays
  • Training
  • Udemy free Premium access
  • Mentored career development
  • Free English Courses
  • Profit Sharing
  • $US Remuneration
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • IT Services and IT Consulting

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