Inside Sales Specialist

Inside Sales Specialist role at Eddyfi Technologies Overview Eddyfi Technologies pushes the boundaries of innovation across energy, transportation, infrastructure, and more. Our technologies protect critical assets, safeguard the environment, and ultimately, save lives. Responsibilities Meet or exceed sales objectives on transactional sales (ancillary). Collaborate with Sales Managers to coordinate efforts that drive customer satisfaction, foster business growth, and enhance retention and loyalty. Develop, maintain, and implement a sales and business development plan for assigned accounts with collaboration from product marketing and application teams. Act as first line of support for all customer requests and inquiries related to sales and administrative matters; manage cases and communicate with customers from the beginning of their request through all treatment time. Assure follow-up and proper documentation in the ticketing system during operation treatment. Understand customer needs and requirements to request accurate quotes via Salesforce/e‑store and coordinate sales proposal preparation and presentation. Maintain CRM data integrity with constant updating of opportunities, contacts, accounts, and sales visit reports. Maintain the installed base growth, optimizing the quality of service, business growth, and customer satisfaction. Research accounts, identify key players, and generate interest in the company’s ancillary offerings. Contribute to maintaining and developing the opportunity pipeline in accordance with Eddyfi sales process. Monitor certain websites (e.g., government entities) to identify RFPs and coordinate responses. Identify and execute campaigns with help of marketing team. Ensure customer satisfaction through overall account management. Monitor and contact leads in territory in a timely manner and propose actions to meet sales target. Perform, within 30 days, the after‑sales routine call (strategic and transactional sales, follow‑up, customer success, upselling). Work in collaboration with finance to improve Days Sales Outstanding (DSO). For fast‑track pre‑approved products, quote (as per commercial desk processes) and push order in ERP. Qualifications University degree or equivalent experience. Expertise in B2B sales of complex technological products, with long sales cycles. Proficiency with CRM tools (preferably Salesforce) and the MS Office suite. Strong communication, presentation, and negotiation skills. English & Spanish (English is required). Portuguese and French would be an asset. Expertise in non‑destructive testing is a major asset. Values & Culture Customer‑centric Innovate with a purpose Results‑oriented Team players Benefits & Opportunities Collaborating with experts dedicated to innovation and excellence in a dynamic environment. Opportunities for long‑term development and success in a rapidly expanding company. Contributing to meaningful projects that create lasting impact. Additional Notes All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification. Apply If you have transferable skills, even if you don’t meet all the criteria, feel free to submit your application. We value an inclusive environment and welcome applications from all backgrounds. #J-18808-Ljbffr