Technical Writing

Há 7 dias

São Leopoldo, Brasil SAP SE Tempo inteiro

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do:
We are looking for an experienced User Assistance Architect to take on a central role in advising and enabling the creation of multi-faceted content to bring about a well-structured and cohesive user experience.

The Role:

  1. Research, map, and validate user journeys for our products with an emphasis on how language can increase adoption and improve onboarding.
  2. Serve as a content advocate for multiple projects, defining deliverables and providing definitive advice and interpretation of situations.
  3. Communicate messages relevant for project in a timely manner and with constructive feedback to team.
  4. Communicate clear functional requirements and targets.
  5. Effectively settle different functional perspectives.
  6. Find common ground for cooperation within the product UA team.
  7. Define terminology (simple, consistent, and conforms to industry standards).
  8. Share in-depth knowledge and experience with direct team to enable decision-making.
  9. Work on complex technical projects or business issues requiring strong technical knowledge.
  10. Research and design knowledge architecture concepts and processes.
  11. Apply expert knowledge of customer requirements and product architecture, and consider potential interdependencies between products when designing UA deliverables and innovation concepts.
  12. Lead user assistance projects, serve as a SME for development/User Assistance initiatives, and help mentor team members.

What you bring:

  1. Bachelor’s degree in Technical Communication, UX Design, Computer Science, or any other related experience.
  2. Completion of SAP’s User Assistance - Design Information Architecture training.
  3. Experience as a Doc Lead.
  4. Extensive experience in information development, technical writing, support, or other forms of content development.
  5. Ideally first-language proficiency in English, or excellent written and spoken skills in English.
  6. Experience in serving as a content SME within a Development group.
  7. Extensive experience in technical writing along with experience in documenting end-2-end user experiences.
  8. The ability to express complex technical information in a clear and precise manner.
  9. Outstanding communication, writing, and grammar skills.
  10. The ability to work within tight deadlines, deliver on time, and ensure high quality.
  11. Flexibility and a readiness to communicate with other team members.
  12. Excellent organizational skills.

Meet your team:
The Cloud Data User Assistance team is being built around a couple of key positions and so this is an excellent opportunity to take part in creating something new and exciting.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414414 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Job Segment: Cloud, Technical Writer, ERP, User Experience, Developer, Technology

#J-18808-Ljbffr

  • Technical Writing

    Há 7 dias

    São Leopoldo, Brasil SAP Tempo inteiro

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Technical Writing

    Há 5 dias

    São Leopoldo, Brasil SAP SE Tempo inteiro

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technical Writing

    Há 3 dias

    São Leopoldo, Brasil SAP SE Tempo inteiro

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technical Writer

    Há 7 dias

    São Leopoldo, Brasil SAP Tempo inteiro

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Sr. Technical Program Manager, Intech Latam

    Há 1 mês

    São Paulo, Brasil Amazon Tempo inteiro

    Sr. Technical Program Manager, INTech LATAMThe Amazon International Technology Team is hiring a Senior Technical Program Manager to work in our Sao Paulo dev center in Brazil. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, technical design of the solutions/systems,...

  • Senior Technical Writing

    6 meses atrás

    São Paulo, Brasil Zup Innovation Tempo inteiro

    Por que ser zupper? Vamos direto ao ponto: o que oferecemos é um ambiente de crescimento exponencial. Mais do que palavras bonitas, isso significa que oferecemos todas as oportunidades para que você possa protagonizar sua evolução e todo o suporte necessário. Como protagonismo sem apoio não gera desenvolvimento acelerado, além de...

  • Senior Software Developer

    1 semana atrás

    São Leopoldo, Rio Grande do Sul, Brasil SAP SE Tempo inteiro

    We are seeking a highly skilled Senior Software Developer to join our SAP Concur Spend team as a Technical Quality Engineer.About the RoleIn this role, you will be responsible for testing, automating, scaling, and extending SAP Concur Expense. Our customers rely on us to deliver high-quality experiences, and we need someone with a passion for quality to help...

  • Senior Technical Writer

    Há 7 dias

    São Leopoldo, Brasil SAP Tempo inteiro

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Sr. Technical Program Manager, Intech Latam

    Há 1 mês

    São Paulo, Brasil Amazon Tempo inteiro

    The Amazon International Technology Team is hiring a Senior Technical Program Manager to work in our Sao Paulo dev center in Brazil.Responsibilities:Collection of business and systems requirements from internal and external customers.Writing specifications and technical design of the solutions/systems.Driving project schedules from design to release.Engaging...

  • Senior Technical Writer

    1 semana atrás

    São Leopoldo, Brasil SAP Tempo inteiro

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...

  • Senior Technical Writer

    1 semana atrás

    São Leopoldo, Brasil SAP SE Tempo inteiro

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technical Architect

    4 semanas atrás

    São Paulo, Brasil buscojobs Brasil Tempo inteiro

    Job DescriptionTechnical Architects are a key part of the Zendesk Professional Services delivery team, crafting technical solutions around every customer's unique business needs and goals. What you will be doing Understanding customer’s functional and technical requirements, with the objective of mapping them to business-minded goals wrapped around...

  • Technical Architect

    Há 1 mês

    São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    Job DescriptionTechnical Architects are a key part of the Zendesk Professional Services delivery team, crafting technical solutions around every customer's unique business needs and goals. What you will be doing Understanding customer’s functional and technical requirements, with the objective of mapping them to business-minded goals wrapped around...

  • Technical Lead

    3 semanas atrás

    São Paulo, Brasil Prosigliere Tempo inteiro

    We are seeking to bring on board a Tech Lead with a deep understanding of Java programming, software development methodologies and the ability to design, develop and maintain complex Java based applications, while also leading, coaching and mentoring a team of distributed engineers.ResponsibilitiesTechnical Leadership:Architecture Design: Design and...

  • Technical Content Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil MongoDB Tempo inteiro

    MongoDB empowers innovators to transform industries by unleashing software and data power. We enable organizations of all sizes to build, scale, and run modern applications by modernizing legacy workloads, embracing innovation, and unleashing AI.Company OverviewWe are a leading developer data platform provider, MongoDB Atlas, offering a globally distributed,...

  • Technical Architect

    Há 1 mês

    São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice. Job DescriptionTechnical Architects are a key part of the Zendesk Professional Services delivery team, crafting technical solutions around every customer's unique business...

  • Sr. Technical Program Manager

    Há 1 mês

    São Paulo, Brasil Amazon Tempo inteiro

    The Amazon International Technology Team is hiring a Senior Technical Program Manager to work in our Sao Paulo dev center in Brazil. Responsibilities: Collection of business and systems requirements from internal and external customers. Writing specifications and technical design of the solutions/systems. Driving project schedules from design to release....

  • Sr. Technical Program Manager

    Há 1 mês

    São Paulo, Brasil Amazon Tempo inteiro

    Sr. Technical Program Manager , INTech LATAMThe Amazon International Technology Team is hiring a Senior Technical Program Manager to work in our Sao Paulo dev center in Brazil. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, technical design of the solutions/systems,...

  • Strategic Solutions Consultant

    3 semanas atrás

    São Paulo, São Paulo, Brasil Jpmorganchase Tempo inteiro

    Job SummaryWe are seeking a highly skilled Solutions Analyst Sr. Associate to join our team in Payments.The ideal candidate will have 3+ years of experience in solutions analysis, technical program delivery, or a related field, with demonstrated proficiency in data analytics and strong technical writing skills.

  • Sr. Technical Program Manager

    Há 1 mês

    São Paulo, Brasil Amazon Tempo inteiro

    Sr. Technical Program Manager , INTech LATAMThe Amazon International Technology Team is hiring a Senior Technical Program Manager to work in our Sao Paulo dev center in Brazil. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, technical design of the solutions/systems,...