Customer success manager
1 semana atrás
Position: Client Success Manager Hours: Full-Time (40 hours/week) Time Zone: EST Overview: Our client is looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You’ll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy. This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization. What You’ll Do: Daily Client Communication: Be the main point of contact for each clinic client. Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask. Provide clear updates on campaign performance, next steps, and upcoming improvements. Build trust through responsiveness, proactivity, and transparency. Client Onboarding: Lead new clients through setup: ensuring tracking, Go High Level, and campaigns are properly configured. Set expectations around timelines, deliverables, and what strong performance looks like. Ensure a smooth and confident start to each new client relationship. Monitor & Troubleshoot Campaigns: Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate. Identify drops or issues early (e.g., “show rate dropped 20% this week”) and diagnose potential causes. Suggest actionable fixes: whether it’s a follow-up tweak, schedule adjustment, or new messaging. Coordinate with Delivery Teams: Communicate findings and improvement plans to the right team members (media buyers, appointment setters, etc.). Ensure changes are executed effectively and followed through. Bridge the gap between performance data and hands-on execution. What You’ll Own: Client performance metrics (leads, bookings, show %, close %). Client satisfaction, retention, and renewal rates. Proactive, fast communication and problem-solving. Strategic understanding of marketing and sales processes, connecting data insights to business outcomes. What We’re Looking For: Previous experience in sales or lead generation. Strong communication and organizational skills. Ability to interpret data and turn insights into clear actions. A proactive, solution-oriented mindset. Comfort working with multiple clients and priorities in a fast-paced environment. A team player who collaborates well across departments.
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Customer Success Manager
2 semanas atrás
Brasil beBeeManager Tempo inteiroJob Overview We are seeking a seasoned professional to manage our team of customer success engineers. Key Responsibilities: Manage and resolve customer escalations, prioritize issues, negotiate expectations, and drive satisfaction. Built strong relationships with sales teams, customers, partners, and internal stakeholders. Led a high-performing team of...
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Manager, Customer Success Engineers
3 semanas atrás
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Success Engineers
2 semanas atrás
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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LATAM Customer Success Manager
Há 20 horas
Brasil Prometheus Group Tempo inteiroAbout Prometheus Group Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...
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LATAM Customer Success Manager
Há 2 dias
Índio do Brasil Prometheus Group Tempo inteiroAbout Prometheus Group Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...
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Brasil DocuSign Tempo inteiro US$104.000 - US$170.000 por anoCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
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Customer Success Specialist
3 semanas atrás
Brasil JoomPulse Tempo inteiroJoom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...
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Customer success analyst
Há 5 dias
Brasil EasyHub Tempo inteiroCustomer Success Analyst ???? Location: Remote, Brazil ???? Work Schedule: Monday to Friday, with bi-weekly weekend on-call rotations ???? Department: Customer Success ???? Reports To: Customer Success Manager ???? Job Type: Full-time ???? Base Salary Range: R$4.000 – R$6.000 BRL / month ???? Additional Payment for Weekend On-Call Who We Are Easy Hub is a...
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Customer Success Analyst
Há 6 dias
Brasil EasyHub Tempo inteiro €4.000 - €6.000Customer Success Analyst 📍 Location: Remote, Brazil 📅 Work Schedule: Monday to Friday, with bi-weekly weekend on-call rotations 🛠 Department: Customer Success 📑 Reports To: Customer Success Manager 💼 Job Type: Full-time 💰 Base Salary Range: R$4.000 – R$6.000 BRL / month 💰 Additional Payment for Weekend On-Call Who We Are EasyHub is a...
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Customer Success Account Manager
2 semanas atrás
Brasil Microsoft Tempo inteiro R$104.000 - R$156.000 por anoBuilds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer...
