Barista

**About the job**
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, every day We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa, and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE, and TOGETHER, then Majid Al Futtaim is the destination for you.
**Barista - Magic Planet**
The role of the Barista is to maintain the standard and quality of the hot and cold beverages. Receive beverage orders and serve beverages and food orders to guest tables according to restaurant specifications, courteously and efficiently.
**Delivery & Support**
- Ensure that our guests receive prompt, friendly and personalized service.
- Know your product. Knowledge of food and drink menu makes it easier to sell our products and service our guests.
- Accommodate our guests' time restrictions through timely service and Double-checking.
- Act as a final check on the quality of food and beverage items before they are served.
- Assist the management in maintaining standards by reporting any problems in your surrounding (i.e. are the floors, tables and service stations clean?)
- Aid in minimizing the cost of sales by accurately pouring to our standard recipes and by keeping track of waste and comps.
- Keep bar and surrounding areas clean, free of debris and organized.
- Notify managers of specific guests' needs and requests.
- Clean and maintain all the equipment used.
- Always inform the Shift in charge when leaving the floor for any reason.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level daily.
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
- Maintain complete knowledge of all beverage brands non-alcoholic selections, correct glassware, and garnishes in the restaurant.
- Maintain knowledge of the particular characteristics and description of every beverage by the glass and major drinks on the beverage list.
**Definition of Success**
- Adheres to brand standards.
- Ensures an optimal customer experience.
- Ensures positive NPS results.
**Personal characteristics**
- Excellent customer service skills.
- Energetic and personable.
- Attention to detail, speed and accuracy.
- Judgement, Integrity, and professionalism.
**Minimum experience**
- At least 0-1 years of experience in a high-volume, fast-paced restaurant environment or any customer facing environment.
**Minimum Qualifications/education**
- Certificate /Course/Diploma in Hospitality or relevant experience.
- Person In Charge (PIC) 2

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