Client Success Manager

Overview Your wellbeing matters. Join a company that cares. GET TO KNOW US Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. *Big news: Gympass is now Wellhub We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. THE OPPORTUNITY This role is to join the B2B team and will be responsible for managing a key portfolio of our enterprise clients. As a Enterprise Client Success Manager, you will be expected to bring significant business results to Wellhub through upselling, cross-selling and renegotiation within existing accounts. This person will also work in collaboration with different areas of Wellhub to improve and evolve the client\'s experience. This is a great opportunity to join a growing team in a market that is really gaining momentum on B2B business and we are excited to have a game-changer candidate to take us to the next level. YOUR IMPACT Responsible for developing a sales plan for each named client - what products, what expansion opportunities and the WHY Wellhub for the client in these areas, leading the client relationship for a portfolio of large and complex enterprise accounts after the point of sale throughout the client lifecycle; Ensure contract renewals, expansions and negotiate contracts on an annual basis; Partner with client\'s HR and decision makers building an approach to connect their C level to other Wellhub execs and or the execs at other clients to broaden and deepen their connection and engagement with Wellhub Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management; Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance. WHO YOU ARE Solid experience in a client-facing position leading large and complex client relationships, cross-selling and upselling in an existing portfolio; Strong leadership skills and ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently; Ability to operate independently and leverage lane management as needed; Strong attention to detail and extensive ability to manage multiple clients/projects concurrently; Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment. Highly proficient in both Portuguese and English. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don\'t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience with client-facing position leading large and complex client relationships and advanced English are mandatory requirements. WHAT WE OFFER YOU We\'re a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs Our benefits include: WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted. WELLNESS: Health, dental, and life insurance. FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs. PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday. PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave. CULTURE: An exciting and supportive atmosphere with ambitious people from around the world You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn Wellhub was named a Top Sales Team of 2025 This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that\'s making a real difference? Read more about the award here. Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Interested in building your career at Wellhub? Get future opportunities sent straight to your email. Voluntary Self Identification Wellhub is committed to providing a welcoming and inclusive work environment, beginning with the application process. We recognize that we are not all alike, and this is our greatest strength. We hire talented and diverse individuals not only because it is the right thing to do, but also because it strengthens our company. We know that combining our diverse cultures, experiences, and perspectives will help us achieve our mission of making the world a healthier place. Information collected as part of this survey : is anonymous; unrelated to your individual application; and has no bearing on your application; we will not know whether or not you complete this survey; we use the data collected in aggregate only to improve our diversity and inclusion efforts. What gender identity do you most closely identify with? * What sexual orientation do you most closely identify with? * Are you a person of transgender experience? * #J-18808-Ljbffr