Data Center Command Center Technician

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We keep the cloud running and support data centers, servers, storage, networking, power, and cooling equipment to ensure continual access to AWS services. We work on challenging problems with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with teams across AWS to deliver high standards for safety and security while providing scalable capacity at the lowest possible cost. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About You

• You are an autonomous, detail-oriented professional with exceptional written and verbal communication skills, enabling you to clearly articulate technical concepts and engage with a variety of stakeholders.
• You approach challenges proactively and are adept at navigating complex technical environments.
• You have experience supervising and collaborating with colocation operators to ensure timely and accurate servicing and preventive maintenance of critical infrastructure.
• You are proficient in first-level troubleshooting for facility and rack-level events, ensuring swift resolution to minimize downtime and service disruption.
• You can build and maintain strong relationships with internal teams and external stakeholders, ensuring effective collaboration to resolve issues as they arise.
• You have hands-on technical experience and the ability to execute directed work to identify, diagnose, and resolve issues efficiently.
• You will work closely with teams across different regions, requiring an understanding of diverse cultural perspectives and effective communication in a global environment.
• You understand support concepts such as ticketing systems, root cause analysis, and task prioritization to ensure issues are tracked and resolved timely.

Key job responsibilities

As a Global Field Operations Command Center Tech (GFOCC Tech) at A100 Row Serviços de Dados BRA, you will help maintain and operate one of the world’s largest cloud computing infrastructures across multiple local and remote locations. You will monitor and service non-core Data Center infrastructure, including servers and networking equipment, remotely from a centralized location. This role requires a proactive and detail-oriented approach to drive operational improvements while ensuring seamless communication across teams and uphold high standards of operational excellence.

A day in the life

You day-to-day will include:

• Remote troubleshooting of non-core DC network and compute infrastructure
• Remote triaging and repairing server and network hardware in coordination with on-ground hands and eyes support
• 24x7 on-call and first responder for critical issues
• Coordinate with remote hands and eyes for resolving DC facilities and IT infrastructure issues
• Participate in small-size improvement projects
• Build relationships with remote facilities to ensure swift response times to events, improving safety and security operational processes
• Assist senior techs in quality checks of new site and edge network scaling projects handed over to operations
• Guide vendor resources on AWS DC standards, policies and guidelines providing remote hands and eye support

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by customers from startups to Global 500 companies to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to embrace our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re committed to raising our performance bar to become Earth’s Best Employer. You’ll find knowledge-sharing, mentorship, and other career-advancing resources to help you develop professionally.

Work/Life Harmony

We value work-life harmony. Flexible work hours and arrangements are part of our culture to support you at work and at home.

Minimum Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma
• Experience dealing effectively with customers during problem resolution and operating under pressure

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please consider the accommodation information at the company’s careers page. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

#J-18808-Ljbffr

---