High Volume Events Manager, Planning

Peak Ops Planning Manager, Planning & Expansion

Amazon Logistics (AMZL) Brazil is looking for an experienced professional to lead the planning, coordination, execution and post mortem of all High Volume Events (HVE) from a last mile perspective. The High-Volume Planning Manager (Peak Captain) coordinates peak planning activities across multiple functions to ensure alignment and synchronization among internal AMZL stakeholders and serves as the point of contact with Supply Chain, Middle Mile, Engineering and other central functions for peak preparations. The role focuses on three macro-areas: (1) AMZL Readiness for all peaks, owning internal readiness calls, readiness docs, playbooks, trackers and reporting; (2) ensuring alignment of different plans across teams and organizations, acting as liaison between local operations, S&OP and central functions for Capacity, Volume, Resources, Stations and Network Solve; (3) owning volume planning calculations for peak, defining labor plans, route plans, aligning planning tenets with stakeholders to ensure solid plans for attainment, productivity, input metrics and cube projections among other resource-related calculations.

To be successful in this role, you must be able to work across disciplines, organizations, and geographies, translating complex technical and operational concepts for varied audiences. You must think big, move fast, and pivot frequently in a dynamic environment. Prior experience in logistics is a plus, but hands-on experience in operations is a must.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.

• Work with Transports Planning and Supply Chain teams to capture and align on peak events volume, understanding and sanity checking assumptions.
• Calculate, based on existing methodologies and systems, the operational requirements to operate peak events in the last mile (volume per Delivery station, required number of routes, required labor, required infrastructure, productivity metrics).
• Publish peak volume plans to key internal stakeholders, capture resource commitments to evaluate potential capacity gaps, and follow up on solve plans for such gaps.
• Serve as single threaded leader for all peak event related topics in last mile, providing information to other teams in a timely and accurate manner, requesting information as needed to ensure maximum visibility of plans internally for AMZL.
• Lead war room calls during peak events, coordinate action items and follow-up on critical topics during peaks.
• Lead documentation of peak plans, working with internal stakeholders to ensure each section has clear, specific and complete plans, and provide inputs to Transportation and Ops peak plan documents.
• Lead documentation on lessons learned and drive effective changes in processes, procedures, policies and systems based on opportunities identified after each peak.

Amazon Logistics (AMZL) is Amazon's "Last Mile" delivery service, responsible for delivering packages to homes and businesses. Within AMZL Brazil, the Planning & Expansion (P&E) team oversees: (1) Jurisdiction planning and management for growth and optimization of delivery/pick-up coverage and topology; (2) Capacity planning to maximize attainment of volume; (3) Expansion initiatives coordinating local efforts on major projects enabling new operations, channels, modes of transport and end-to-end network expansion.

• Bachelor's Degree
• Advanced knowledge in Excel
• Fluent English
• Experience working with data to solve problems
• Experience in operations planning (warehouse, transportation)
• Performance metrics, process improvement or lean techniques experience

• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Experience driving end-to-end delivery and communicating results to senior leadership
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Basic knowledge in SQL

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.