Business Functional Analyst

3 semanas atrás

Rio de Janeiro, Brasil TIM SA Tempo inteiro

**Id da vaga**:19500**Cargo**:Business Functional Analyst - Consultor(a) Senior**Diretoria**:Chief Revenue Officer**Breakdown**:Customer Relations**UO**:Customer Services Infrastructure**Regional**: TIM SA Headquarter**Estado**:RIO DE JANEIRO**Cidade**:RIO DE JANEIRO**Breve descrição**:Responsável por traduzir as necessidades, interesses, anseios e expectativas dos clientes para as áreas técnicas, sendo escopo do seu trabalho a descrição, priorização, implementação e acompanhamento dos projetos, definidos no roadmap estratégico da empresa.**Principais Atividades**:- Construir escopo junto com as lideranças de canais/Designers, garantindo aderência técnica e requisitos necessários;- Analisar, negociar e consolidar impactos diretamente com as áreas de negócio;- Traduzir a estratégia de negócios para o time técnico interno e/ou externo garantindo o entendimento dos requisitos;- Negociar escopos prioritários com foco na estratégia de negócios, discutindo trade-offs estratégicos;- Validar documentação técnica garantindo aderência da solução aos requisitos solicitados;- Elaborar cenários de testes e consolidar os cenários dos demais times envolvidos, garantindo visão única de projeto/produto;- Realizar a validação e aprovação dos cenários de testes garantindo a qualidade da entrega;- Gerenciar back log de funcionalidades;- Acompanhar os testes pós-produção para garantir funcionamento e velocidade na correção.**Experiência Profissional**:- _ Ferramentas de Atendimento ao Cliente (CRM / base de conhecimento);_- _Infraestrutura de Contact center (CaaS / PABX/CTI/Preditivos/Message Broker);_- _Automações/Integrações (API / RPA);_- _Metodologias desenvolvimento agil;_- _Design thinking;_- _Bots e Machine Learning;_- _Experiência na condução de demandas estruturais e estratégicas;_- _Formação superior em Engenharia, Ciência da computação, Sistemas de Informação ou áreas correlatas;_- _MBA Gestão de projetos será um diferencial._

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