Customer Operations Specialist

Context Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands. Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets We are looking for a polyvalent person to make part of our Operations Team. Responsabilities Act as the primary contact for clients during the installation process;
Guide clientsthrough remote installations, ensuring all systems are correctly configured and operational;
Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
Support clients with maintenance-related questions and minor technical interventions. Collaborate closely with Technicians, escalating more complex technical issues, when needed;
Ensure all client interactions and technical updates are properly recorded in Salesforce;
Contribute tothe continuous improvement of operational procedures and client support resources. Preferred experience Experience in a customer-facing technical support or operations role;
Strong problem-solvingskills;
Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
Team player who thrives in a collaborative, cross-functional setting;
C2 Level or Native inBrazilian Portuguese ;
Fluent in English .Why joining Veesion ? Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally). Get familiar with cutting-edge, AI technologies. Receive personalized onboarding and support to enhance your sales skills. Overachieve to gain more responsibilities: we value performance not seniority. Join a company with an international work environment (2 offices, 28+ nationalities). Benefits Contractor Hiring Model (PJ);
Health Insurance;
Joining a company that fosters diversity, equity, and inclusion;
Work with a motivatingteam in a very dynamic working atmosphere;
Flexibility &work/lifebalance. A fast and transparent recruitment process We are committed to providing you with a quick, three-step recruitment process: A first interview with our Talent Acquisition Specialist. A second interview with our Operations Team Leader. An interview with our Operations Manager. Convinced? Then don’t hesitate and apply now

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