CSM & FSO Technology Consultant

2 meses atrás

São Paulo, Brasil Servicenow Tempo inteiro
Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Customer Outcomes Senior Technical Consultant is responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

  • Participate in workshops with customers to assess current processes and establish future-state processes.
  • Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Provide oversight and unit testing of code developed by partner or customer employees.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills / certifications on relevant ServiceNow technologies.
Qualifications

To be successful in this role you have:

  • 8+ years experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise in relevant fields
  • Creative with comfort running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow

FD21

Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

#J-18808-Ljbffr

  • Fso Technology Consultant

    Há 6 dias

    São Paulo, Brasil ServiceNow Tempo inteiro

    Financial Services Operations (FSO) Technology ConsultantFull-timeEmployee Type: RegularRegion: LATAM - Latin AmericaWork Persona: RemoteIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing...

  • FSO Technology Consultant

    1 dia atrás

    São Paulo, Brasil ServiceNow Tempo inteiro

    Financial Services Operations (FSO) Technology ConsultantFull-time Employee Type: Regular Region: LATAM - Latin America Work Persona: Remote It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing...

  • FSO Technology Consultant

    1 semana atrás

    Sao Paulo, Brasil ServiceNow Tempo inteiro

    Job DescriptionWhat you get to do in this role:  The Customer Outcomes FSO Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical...

  • Csm & Fso Technology Consultant

    2 meses atrás

    São Paulo, SP, Brasil ServiceNow Tempo inteiro

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • CSM Technology Consultant

    1 dia atrás

    São Paulo, Brasil ServiceNow Tempo inteiro

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...

  • CSM Technology Consultant

    1 dia atrás

    São Paulo, Brasil ServiceNow Tempo inteiro

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...

  • Financial Services Operations

    1 semana atrás

    São Paulo, Brasil ServiceNow Tempo inteiro

    Job DescriptionWhat you get to do in this role:  The Customer Outcomes FSO Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical...

  • Financial Services Operations

    1 dia atrás

    São Paulo, Brasil ServiceNow Tempo inteiro

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Financial Services Operations

    1 dia atrás

    São Paulo, Brasil ServiceNow Tempo inteiro

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Technology Consultant

    4 semanas atrás

    São Paulo, Brasil FactSet Tempo inteiro

    Job Location: Hybrid in São Paulo, Brazil Role Overview: Join our São Paulo-based Buy-side Client and Managed Services team as a Technology Consultant. In this role, you will become a subject-matter expert on FactSet’s financial software solutions, working closely with various stakeholders—including client representatives, sales teams, and engineers....

  • Integrated Risk Management Technology Consultant

    Há 6 dias

    São Paulo, Brasil ServiceNow Tempo inteiro

    Integrated Risk Management (IRM) Technology ConsultantFull-timeEmployee Type: RegularRegion: LATAM - Latin AmericaWork Persona: RemoteIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing...

  • Strategic Technology Consultant

    3 semanas atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Job SummaryWe are seeking a highly skilled Strategic Technology Consultant to join our team at Microsoft. In this role, you will play a key part in driving digital transformation and technology adoption across a variety of solution areas.ResponsibilitiesPartner and Industry Insights: Generate business insights based on engagement experiences and proactive...

  • Technology Consultant

    6 meses atrás

    São Leopoldo, Brasil SAP Tempo inteiro

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Financial Services Operations

    1 semana atrás

    Sao Paulo, Brasil ServiceNow Tempo inteiro

    Job DescriptionWhat you get to do in this role: The Customer Outcomes Senior FSO Business Process Consultant provides processes, built on ServiceNow, to achieve customers' desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform.Apply ServiceNow knowledge and FSO domain expertise in customer engagements to...

  • Consultant – Healthcare

    2 semanas atrás

    São Paulo, Brasil Simon-Kucher & Partners Tempo inteiro

    Consultant – Healthcare & Life Sciences (starting 2025) In Brazil - São PauloOur clients in Healthcare & Life Sciences are world leading companies and key innovators in the pharma, biotech, healthcare technology, diagnostics, health IT and consumer health space.What makes us special:Become part of a unique entrepreneurial team. Think independently, use...

  • Consultant – Healthcare

    3 semanas atrás

    São Paulo, Brasil Simon-Kucher & Partners Tempo inteiro

    Consultant – Healthcare & Life Sciences (starting 2025)In Brazil - São Paulo Our clients in Healthcare & Life Sciences are world leading companies and key innovators in the pharma, biotech, healthcare technology, diagnostics, health IT and consumer health space.What makes us special:Become part of a unique entrepreneurial team. Think independently, use...

  • Technology Consultant

    3 semanas atrás

    São Leopoldo, Brasil SAP Tempo inteiro

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technology Consultant

    Há 1 mês

    São Leopoldo, Brasil SAP SE Tempo inteiro

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose...

  • Technology Senior Consultant

    6 meses atrás

    São Leopoldo, Brasil SAP Tempo inteiro

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technology Consultant

    4 semanas atrás

    São Leopoldo, Brasil SAP SE Tempo inteiro

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from....