Onboarding Project Manager

What you can expect
Join us in our mission to cultivate more joyful and interconnected work environments by collaborating with global organizations. As an Onboarding Project Manager, you'll be the go-to guide for customers from Day 1, helping them get up and running with Workvivo. You'll translate their goals into action, lead the setup and training, and ensure they hit the ground running with a successful platform launch. Being in the front-line while working with some of the biggest brands in the world, this opportunity is for a problem-solver and gogetter.
- This role in particular requires someone with Bilingual skills at a Business Proficiency level with English, and Portuguese.
- Spanish fluency would be a nice to have as well.
About the Team
Join the Onboarding Project Team at Workvivo, consisting of top-tier Implementation experts. Collaborate with customers to lead them through the onboarding process and train project teams on Workvivo features. Share best practices, provide change management support, and ensure successful Workvivo launches. This role offers a fulfilling opportunity to make meaningful contributions to customer success.
**Responsibilities**:
- Understanding the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process Delivering projects following the Workvivo Customer Experience Implementation methodology
- Managing multiple customer projects within scope and schedule
- Engaging and manage key customer stakeholders throughout the implementation
- Delivering high customer satisfaction with every interaction
- Being the first point of contact for all aspects of your customer during Onboarding
- Delivering training workshops and presentations to the customer in person / via video conferencing platform
- Training and educating customers on how to effectively use Workvivo features and capabilities
What we're looking for
- Have exceptional Interpersonal and Communication skills
- Experience in a customer-facing role in software project implementation
- Deliver Project Management techniques and approaches Customer first mentality; ability to empathize and build customer loyalty
- Adapt to a fast-paced, high energy environment
- Maintain time management - you will manage numerous implementations simultaneously
- Able to adapt as priorities and customer needs change
- Identify opportunities and promote business benefits to a Customer adapting a consultancy approach
- Produce well-structured and clear customer facing documentation and reports
- Communicate and advise on technical aspects to non-technical teams
- Fast decision-making ability to meet milestones and deadlines
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
**Benefits**:
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
LI-Remote

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