Devops Pleno

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Joinville, Santa Catarina — Neogrid Carreiras

• Wellhub (Gympass)
• TotalPass

• Wellhub (Gympass)
• TotalPass

• Wellhub (Gympass)
• TotalPass

Responsibilities

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans
• To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
• To provide support for on call escalations /L3 level support and doing incident & problem management

Required Skills and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a DevOps Reliability Engineer or similar role.
• Strong knowledge of cloud platforms, particularly AWS.
• Proficiency in DevOps tools and practices.
• Experience with Jenkins for CI/CD pipelines.
• Knowledge of infrastructure as code tools, especially Terraform.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Languages: Portuguese and English.

Context — Guaramirim / Araquari

Additional postings for Araquari and Guaramirim locations with similar responsibilities and qualifications follow the same structure as above, including adherence to standards, ticket/SLAs, and on-call support, and the same skill set requirements (Bachelor’s degree, AWS, Jenkins, Terraform, problem-solving, communication, Portuguese/English).

Context — tl;dv - AI Meeting Assistant

Context: We are a fast-growing startup expanding our DevOps/Infrastructure team to ensure scalable, reliable, and cost-effective infrastructure to support rapid growth. This role entails day-to-day operations and long-term strategic planning for platform reliability.

Mission

Help ensure that our infrastructure is scalable, reliable, and cost-effective, supporting the company’s rapid growth and evolving needs. You will play a critical role in both day-to-day operations and long-term planning.

Key Responsibilities

• Infrastructure Scaling and Stability : Design and implement scalable architectures, automate deployment processes, and optimize resource allocation to handle increasing loads while maintaining stability and performance.
• Performance Optimization : Monitor and analyze system performance, identify bottlenecks, and optimize infrastructure for low-latency, high-throughput operation (especially for video and audio processing).
• Cost Management : Rightsize resources, automate scaling policies, and leverage cloud cost-saving mechanisms to balance cost and performance.
• Enhancing Observability : Develop dashboards, alerts, and logs to provide actionable insights across the engineering team.
• Collaboration and Support : Work with developers to ensure seamless integration of infrastructure with applications; promote shared responsibility for reliability.
• Security and Compliance : Implement best practices and stay up-to-date with industry standards.
• Innovation and Continuous Improvement : Stay current with industry trends and new tools to drive innovation within the team.

Who We Are Looking For

We seek a highly skilled DevOps/Infrastructure Engineer with a strong background in managing complex environments across cloud providers and bare-metal servers, able to work in high-performance environments and proactively resolve potential issues.

Key Qualifications

• Kubernetes Mastery : Designing, deploying, and managing Kubernetes clusters in production.
• Multi-Cloud and Bare Metal Expertise : Experience with at least one major cloud provider (AWS, GCP, or Azure) and bare-metal infrastructure.
• Infrastructure at Scale : Designing scalable infrastructure with distributed systems and automated scaling.
• Cost Optimization & Resource Management : Monitoring resource usage and implementing cost-saving measures.
• Programming and Automation : Scripting in Bash, Python, etc.
• Monitoring and Observability : Proficiency with Prometheus, Grafana, ELK stack or similar; ability to design observability into systems.
• Problem-Solving Mindset : Strong analytical skills and a methodical troubleshooting approach.
• Collaboration and Communication : Clear written and verbal communication for cross-team collaboration.

Bonus Qualifications

• Experience with Media Processing : Video/audio processing, streaming, or related tech.
• Familiarity with Node.js environments at scale.
• Experience with configuration management tools like Ansible, Terraform, or Puppet.

Location note: Various Santa Catarina locations listed in postings above.