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IT Specialist
4 semanas atrás
**(**ECC & S4/Hana**)**
**Contagem-MG**
**Role Description**
- Responsible for understanding the process requirements defined by Global Process Experts (GPE´s) and business area, designing the conceptual software implementation solution within Software Development department.
- Support GPE's and Business area on improvement projects implementation and software changes definition.
- Develop / Improve and support the business processes Order-to-Cash (LE-TRANSPORTATION) that are
- appropriate for the business requirements (information flow, function, workflow)
- well integrated in the companies process environment (interfaces)
- working as expected (reliability, integrity, effectiveness)
- Minimizing the required resources (efficiency).
- The role is measured according to overall issues reduction by root cause solving and successful improvements implementation.
**Main activities and responsibilities**
- Consult, design and configure business processes market to order
- Responsibility on LE-TRA processes: SAP LE Transportation, Oracle TMS, Import and Export process
- Providing issues resolution, root cause analysis and bug fixing.
- Cooperate with global Integrated Business Services (IBS) teams, independent of the region, to implement projects, attend requests and resolve the issues related to E2E processes responsibility.
- Lead or participate in task forces to mitigate complex issues, eliminate root causes of the problems and achieve system stabilization.
- Documentation of implemented solutions.
- Working on Digitalization projects.
- Conduct and/or participate in workshops, training and knowledge transfer sessions to be aware of the processes implemented and perform an efficient support for users.
- Consult and advice GPE's during the implementation of improvement initiatives.
- Cooperate with GPE's to understand and define the possibility of standardization and automation.
- Coordination of external service providers and suppliers within own area of expertise
- Perform technical leadership in projects workstreams
- Consult/Design
- adequate and efficient design of business processes
- Input: business requirement specifications (business case, information/data, information flow, functions), process interface specifications, existing procedures
- Consult/Design: consult the business (process) owner in the design of the business process
- Output: new or improved business process, new or improved procedures
- Design/Configure
- Input: process requirement specifications (information/data, information flow, functions)
- Operate:
- Input: need/request for operation of specific task
- Operate: perform tasks
- Output: solved need/request
- Support
- enable and ensure continuous and reliable business processes
- Input: Incidents (user issue, feature request, software problem, etc.)
- Support: analyze incidents, support users (2nd, 3rd level support; mainly for key users), document problem or feature request as a service message
- Output: feedback to incident owner, solved incident or documented problem or feature request
- Administrative tasks
- continuing education in own areas of expertise
- collect efforts and assign to tasks/projects (CATS)
- initiate/attend necessary coordination
- ticket system operation
**Key skills and capabilities**
- High level of expertise in consult and design of business processes Order-to-Cash (SAP LE-TRA);
- High level of expertise in related industry sectors;
- Bachelor's degree (University education);
- Advanced knowledge of business process management methods;
- Advanced knowledge in project management;
- basic knowledge in information architecture management;
- basic knowledge in IT service management (e.g. ITIL);
- basic knowledge in IT risk management;
- Desired mindset competencies
- Strategic Thinking and Action (future oriented actions; considering different factors of influence and long-term consequences)
- Market and customer orientation (Thinking and acting in line with market needs; recognizing and considering customer requests)
- Result orientation (high level of self-responsibility; produce measurable results; pursue objectives consequently)
- Innovation and Change (Generate ideas and support the implementation; adjust to changing situations)
- Leadership (communicate direction clearly; ability to delegate; recognize and develop potentials; motivate to top performance)
- Communication and Co-operation (communicate clearly; inspire others; hand-shake quality; team spirit; recognize and solve problems)
- Diversity (treating other mentalities with respect and fairness)
- Excellent analytical and conceptual skills
- Excellent ability to work in teams
- high reliability
- high functional flexibility (willingness to extend his/her area of expertise)
- flexibility regarding place of work (single business trips / frequent business trips / temporary change of main workplace)
- Necessary knowledge in SAP S4/Hana.
- Intercultu
